Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Thank

Excellent. Helpful. Knowledgeable. Pleasant to work with

The service person Rafael was outstanding and very professional...but the service on my vehicle was lacking...I left very upset

Francisco was very helpful I’ve had him as my service advisor a few times always pleasant

Rudy answer all my questions...

Mike was professional, friendly and explained everything. I’ll be back for more service.

The tire rotation was not performed at the time of service.

Just great service. I have worked with Rafael multiple times and everytime it is a great experience.

Rudy was very pleasant but the way the dealer books so many vehicles causing us customers to wait 4 hours is not acceptable. This is unfair to the employees, they all look so overworked and I can’t believe I went in at 10:30am and left about 3:00pm. I have no complaints about Rudy and his customer service, he was excellent.

Call me and I will be glad to share ****-****-xxxx

Great customer service.

Rafael Gonzales Moran was very helpful. He explained everything in detail and didn’t leave anything undone. Will be coming back in a couple months

Very satisfied with the service. Tim even found me a discount that was more than the one I had.

Rafael was great.

Rafael was very helpful and considerite

I don't think there's enough room here to put everything how I feel about Mr Gonzalez. I'll wait for the survey to answer some more but he has went so far above and beyond to make sure that I was taking care of that I was not led to believe things were wrong that weren't like some places do and just because I'm a female doesn't mean I don't know my car I've drove school bus I've drove truck I was a driver trainer instructor behind the wheel and I know my vehicle inside and out I can peg my speed without a speedometer and I know when something's wrong with my car and when something is not wrong with my car I know when my tires are good and when they're not Raphael does not steer me wrong ever I'm leaving the state of California for other reasons and I'm going to miss him dearly when I do travel back to California for a visit with families I will be bringing my car to him to have my car serviced before I get back on the road to go back to the East Coast So in the meantime I just want to wish him well he deserves a raise and definitely nothing less than a pat on the back I cried when I left there the other day knowing that I'm not going to have him to lean on when I get to a new state I'm going to have to find somebody else I can trust through Ford and it's not an easy thing to do when you're by yourself and a female because too many of them take advantage of you unfortunately but thankfully Raphael was not one of those He took me under his wing made sure that I felt confident that everything was going to be okay and taking care of in a fair manner He saved money for me whenever he could he made calls for me that he didn't have to and I just appreciate him more than probably you guys will ever understand because I know with big companies a lot of the employees are just another body in their shop and Raphael is not like that He is an extremely special person in my book Please treat him like one thank you so much Melanee Lyn Collins-Metzler

Tim was incredible kind to me. He’s made me a fan of your service bay once again. Thank him for me again. Lynette

Tim qouted $980 for services and turned out to be $100 buck less. Tim said I was in good hands and the tune up addressed some of the issues I was having for the car. Working with Tim was great!

He was great. Made me feel welcomed and happy

I really appreciate the level of integrity of the staff. I have always heard horror stories about how auto dealers and mechanics try to gouge you, so I've avoided them by every means. I brought my vehicle in believing it was one thing and it turned to be something much more cheaper. I thought was so good and it was unexpected. Thank Daniel and the team!!!