Disappointed with outcome of $3800 air conditioning repair. Unit works fine however immediately upon picking up my car the panel on the consol wasn't working properly. I took the car back to be told its not Lincolns responsibility and it must be a coincidence. They wanted and additional $1100 to fix which then decreased to UNDER $500 when I disputed. It is no coincidence that the air conditioning panel us now not working after the entire dash was removed to fix the air conditioning problem. The new car I had planned to purchase next month, a Nautilus (which will now be my 3rd MKX) will be purchased elsewhere.
10/11/2022
Carmen N. VERIFIED CUSTOMER
The waiting time was extremely long ????and also your pricing very high.
10/11/2022
Linda B. VERIFIED CUSTOMER
Right on top of things with his customers.
10/11/2022
Harold K. VERIFIED CUSTOMER
I appreciate the help from Yolanda that speeded up the repair of my car. Thank you.
10/10/2022
Ana O. VERIFIED CUSTOMER
Completely satisfied only in regards to Rafael. He is an exceptional young, polite, and very professional rarely found these days.
His customer service skills are of tremendous capital to Norm Reeves. Treat him right.
10/10/2022
Eduardo M. VERIFIED CUSTOMER
Robyn was very knowledgeable and considerate. She made this the Best service experience by far.
10/10/2022
Lilia C. VERIFIED CUSTOMER
Daniel is always very courteous and helpful. He always goes the extra mile
10/10/2022
Wendy A. VERIFIED CUSTOMER
Crystal has great customer service, she kept me informed of any updates and was always courteous and friendly. She got my car done in great timing.
10/9/2022
Edward D. VERIFIED CUSTOMER
Tony, help me by understanding what my truck was nearing to soon replace so that I can be safely driving back on the road.
10/9/2022
Vicki H. VERIFIED CUSTOMER
Excellent customer service
10/9/2022
Janice C. VERIFIED CUSTOMER
Tony was very helpful and kept me apprised of my car’s status through text messages or a phone call. He also made sure my concerns were addressed before the Repel product was applied to my vehicle. Very happy with Tony and very pleased at how well my car looks now.
10/9/2022
Catherine P. VERIFIED CUSTOMER
Francisco was very easy to deal with, Informative, and pleasant
10/9/2022
David L. VERIFIED CUSTOMER
1. After 3 calls and 1 online request for concierge pick up service went unanswered by Raylynne, I arrived at 9:39a for and oil change and tire rotation.
My estimate suggested it would be ready by 11:30a.
2. By 12:30p, I sought out my advisor who i had not heard from since i drove in for the status of my car. She indicated she has the paperwork but needed to finished with her current customer.
3. Paperwork done and payment made, she offered a complementary car Wash but after learning g it would add another 15 minutes, I declined. At this point 3 hours is enough.
4. 20 minutes later my car arrived with the driver's seat in full recline, not how it was handed over.
5. When I went to share my dismay of now being in my 4th hour at the dealership, the advisor shared that you only had 2 runners to get the cars. While I entirely understand the impact of being short handed, I did not appreciate not being kept apprised of these hindrances whereby I could manage or adjust my expectations for today's service. A simple heads up by the advisor would have turned the tone of this review 180 degrees around.
It the little things customers remember.
10/9/2022
Lashaun L. VERIFIED CUSTOMER
Fast, professional and friendly service
10/9/2022
Raymond T. VERIFIED CUSTOMER
Tony is a outstanding service person, I will not work with anyone else.
10/8/2022
Jim W. VERIFIED CUSTOMER
Robyn is fantastic and does what she says.
10/8/2022
Randal C. VERIFIED CUSTOMER
My service rep was very friendly and informative. However, waiting almost 8 hours to have a key made is pretty ridiculous. My drip off time was 8:15am. I received the call that there was a problem after 1:00pm. That tells me work wasn’t started for well over 3 hours after drop off. When I came to pick up my truck the issue still wasn’t resolved. The manager has to come out Anna fixed the issue in less than a minute. Really? 8 hours for what should have been at most an hour job? This really confirms the reason why people utilize the Ford Service Center as the ultimate last choice. Again, my service rep was very friendly and I can’t blame him for how long the work took. And $150 for labor? That was just to make a key. Again the manager programmed it in less than a minute. I’m pretty sure you people would never allow your parents to be screwed over like that. Have a wonderful day!
10/8/2022
John N. VERIFIED CUSTOMER
My wife and I have been with you for five years. Everyone in the Service Department is always pleasant and patient, answering our questions. They give us the option of waiting in the reception lounge or taking the shuttle to the Cerritos Mall. Mr Wilson contacted us remind us that our truck was due
for a check- up.
Had Mr. Wilson had not text us, I doubt if we would have come in at this time. He takes that extra step, we appreciate him.
10/8/2022
Dominic R. VERIFIED CUSTOMER
Rafael was great and a truly look forward to him being my service advisor in the future.
10/8/2022
Michael R. VERIFIED CUSTOMER
She was very serviceable and clear on services rendered.