This has been my third visit to norm reeves. During my first visit my car experienced minor damage. This visit was to repair that damage and correct the update to my car that is still not functioning properly. My car was dropped off Monday. On Thursday my advisor called to to ask me if I was sure they had my car. THey had not known my car was on the lot for three days. They returned my car Thursday evening. My door panel was replaced and now my door collides with the front panel of my car. It now needs to go back for that. Additionally the update corrective never happened. Despite it being the third time I’ve sent it back for this. I am beyond dissatisfied. I will be returning my car Monday for above. And will be contacting ford customer service, as well as the branch manager David.
12/11/2022
Nancy D. VERIFIED CUSTOMER
Would’ve liked an explanation on what was done on the car. Last service appointment they mentioned something needed to be changed at 60,000 miles but nothing was mentioned this time. So just a little more detailed explanation of what was done instead of just the invoice would’ve been nice. Other than that it was good.
12/11/2022
Debra D. VERIFIED CUSTOMER
My dissatisfaction has nothing to do w/ my service agent Tony Ybarra. Tony’s long-standing presence at Cerritos Ford is always a welcome sight not to mention his expertise & professionalism.
However, I did not appreciate receiving an email encouraging me to either sell-back or trade in my Fusion just as I’m quoted the exorbitant price to repair my vehicle. That did not make me feel confident that Ford has my interests in mind at all.
I purchased my Fusion in 2009 & have taken good care of it & always taken it to Cerritos Ford for repairs & maintenance & am not in a position nor do I want to cast it aside at this time.
12/11/2022
Mayra T. VERIFIED CUSTOMER
O my god best employee ever. Rudolph was really nice and I appreciate all his help.
12/10/2022
Porsirio D. VERIFIED CUSTOMER
She is humble and lesson to what was the issue with my car
12/10/2022
Ernesto R. VERIFIED CUSTOMER
No communication I called multiple times no answer I emailed no reply I had to drive over in a borrowed vehicle to get told my truck had been ready
12/10/2022
Anthony O. VERIFIED CUSTOMER
We had the BEST experience with Rudy!! We had previously went to another dealership and had terrible customer service! I am so grateful we have found Rudy! We will be coming to him for all our service needs from now on!
12/10/2022
Marlene K. VERIFIED CUSTOMER
This guys is GREAT!! Very personal and friendly, he even remembers me from almost 1 year ago…
12/10/2022
Barbara H. VERIFIED CUSTOMER
Service was great and Rudolph Wilson is an outstanding employee!
12/10/2022
Alan D. VERIFIED CUSTOMER
Good service and nice lounge to work in while waiting for the car.
12/10/2022
Francisco R. VERIFIED CUSTOMER
Excelente service
12/10/2022
Jerry T. VERIFIED CUSTOMER
Daniel Did a great job on the service on my car he took care of recall on my car he is very professionall very glad to have him be of service to me
Thanks u so much
Jerry T
12/9/2022
Darlene S. VERIFIED CUSTOMER
She was very responsible and on time with completing the service
12/9/2022
Amy D. VERIFIED CUSTOMER
Yolanda was amazing! Super friendly and very helpful!
12/9/2022
Georgia M. VERIFIED CUSTOMER
Tony always gives excellent service to his customers. He always acknowledges me and knot my car. I could not ask for better service. Ford is lucky to have him in their team
12/9/2022
Kevin A. VERIFIED CUSTOMER
UNPROFESSIONAL NEVER ANSWER MY CALLS OR TEXTS WORST PLACE TO GET A USED CAR FROM
12/9/2022
Grecia C. VERIFIED CUSTOMER
She has been the worse specialist I’ve ever dealt with at Ford. She didn’t know my name when she called me. She indicated she would call me back by noon with an update after I had an appt at 7am. I didn’t hear from her until 4p. I called 3 time prior to 4p for an update and I was unable to locate her and didn’t get a return call.
12/8/2022
Vivian A. VERIFIED CUSTOMER
He checked in my car right away without an appointment to fix the problem that happened after my oil change.