Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Service second to none….

Great customer seevice, i am glad u have a person that is helpfull thanks again from home depot lakewood store

I like to think Tony all the work he’s done on my Lincoln

Working with Francisco is always a pleasure. He is a wonderful employee. Very patient, explains everything, he makes my visits very pleasurable snd he very thorough!!

Crystal was extremely helpful. Thank you

Needed regular status for my trucks repairs progress. The interior of my truck was very dirty. There was a scratch on the drivers door. Check your pictures of my truck when I first dropped it off. There were no imperfections.

My vehicle has several issues and they were not fixed. While the vehicle was inspectioned none of the issues were present. As soon as i picked up the vehicle the issues were present. My vehicle was at the dealer for 6 days and nothing was fixed.

Great employee with amazing service!

As always , I am vompletely satisfied with my service needs on my 2017 F150 . Thank you . Many thanks to Ricardo a true profesdionsl .

Yolanda went above and beyond to help me

Unfortunately I had a terrible Service experience last week. It started with my morning appt for an SUV oil change and airbag light illumination not being at the time promised by phone so when I arrived @ 8am they told me I didn't have an appt, but they'd try to accommodate (scheduled for 8:20am, actually 9:40am), then had to speak to 3 difference service agents, didn't leave the drop-off until 9:15am, which was ridiculous (yes, over an hour wait for drop off!). Then I got a text at around 3pm from Rudy stating they would only be able to do the oil change and not the safety diagnostic for the airbag. At drop off I told them this was my primary family vehicle and the airbag issue was a concern, plus I suspect it was related to the seatbelt/airbag recall they worked on my last visit. Shouldn't I have been prioritized? Not at Norm Reeves Ford! Also, that text asked if I would like to leave the vehicle until Monday... Are you kidding me? I replied 4 times as I needed to pickup the vehicle that day and called the dealership 2 times with ZERO responses. I literally couldn't reach anyone. I then called the appt line and someone said they would pass the message to the service team wgo would call me back soon. Never happened. No phone calls from Service Center, just the 1 text message. I was at work at it was bow approaching 6pm, so I left work and guess what? Upon arrival yhe Service Center was CLOSED! I was very upset as you can imagine. What kind of Customer Service operations is this? I spoke to someone in sales and they said nobody had the keys, and that everyone left early, and so I asked for a Manager. Someone was going to give me my car back! I then stepped outside and saw the Service team preparing the leave so I walked in and spoke to my advisor, who said they were in a staff meeting, and apologized for not seeing my text messages. I was livid and loudly told everyone there as they were packing up to leave about my frustration, and why wasn't anyone answering the phone and that I needed my car as I was now late for a 6:30pm personal appt. They all said nothing and one-by-one left me and my Service advisor there to close up. It took him another 30 mins to ring me up. I asked for the service summary (which he hadn't printed until I asked, which indicated some additional maintenance actions in red) and also asked why he didn't call me rather than assume I'd be okay leaving my car over the weekend until Monday? Just said yes, he should have. Then he said he needed to move some cars and locate my vehicle - There were 4-5 other advisors there earlier, why didn't anyone volunteer to help bring out my car? That took another 15 mins! I was very late to my event as a result. Service Culture is not Norm Reeve's strength or core competency! Never bringing my car back here for Service again!!!

Rudy was amazing as always! Got back to me with updates and took care of me the Ford way! Rudy went over all the possible issues and gave me piece of mind and assured me all would be ok with recalls. Rudy is a great service rep with lots of patience and amazing customer service!

It was bad, she didn’t know my warranty was till good and Tony had to help her. And next day my car wasn’t ready til the end of the day, she told me noon but she was off and no body knew about the work for my car till Tony got involved!… thank you Tony

Thank you so much for going above and beyond to ensure our satisfaction with service. We need more people like Rafael in all industries. Again, thank you so much.

Great service from the moment I made the appointment all the way through completion.

Thank Rudy Nice friends service

Thank you

Tony was extremely helpful and professional! Made my experience a great one!

Did early bird drop off. No one called me & at 2pm I called you. Found out the actual heater/defroster issue was not properly looked at & that the part needed for my camera was on back order with no ETA. I was never given an estimated diagnostic fee for either service item, but charged $179 for a camera you cannot fix.

Well taken care of and they left my car clean too since i had it all muddy great service all around.