Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Tony said I needed a part replace that might be cracked can you please tell me what that is thanks

My car was in your service department for about three weeks, when I took my car to be inspected I took all the papers including the ET insurance, I showed this paper to Yolanda and she told me that doesn’t cover anything, After two days she called me to tell me that my 2017 Escape with 35k miles, needs a new engine and the cost is $10k. I went to pick up my car because I didn’t have the money to fix it. I had talk to my family member and one of the found the ET insurance, we called and they told me my car was cover and I had to take my car to ford and they will pay for all the repairs. I took my car back to ford where Yolanda again checked and this time she saw the Insurance on the system. After three weeks and me calling leaving mms , Yolanda call me on Saturday April 8th at 7am to tell me that ET insurance approved the repairs and my car would be ready on Tuesday but after me calling the receptionist had to walk to the service department to asked the status of my car I can’t express how stressful these three last week, where I thought I need it 10k to fix and then waiting for news I don’t know how your service department works but this experience could be void of they only check the computer. I been a customer of ford since 2007 leasing cars and the escape was my first car I bought with you guys Definitely a mistake I won’t make it again If you need to contact me feel free because everything that I went through is simple not acceptable

Daniel worked to help me and my Edge. I feel that he has corrected the Panoramic roof issue and the damp and smell that resulted from water s In car. Car was clean, dry, and roof worked and no sag when I operated it. Thank you for helping me with the issue. I have always liked this dealership. The lounge atmosphere, show room and lot always so clean. I do feel comfortable whenever I come here. Susan

Tony Ybarra is the best. I always ask to have him for my service advisor.

Tony is a great service advisor. He was very helpful and answered all my questions. I will request him for future service appointments.

yes, I will do the survey

Was told there is a oil/ transmission leak by service representative. Technician does know the difference? Hood open light kept coming on which has never happened before. 2 valve stem caps were left off. Was told it would cost 300 dollars to tell me where the leak was coming from ? Seriously.

Hes on it. Best service!

Crystal provided great service!

Rafael was very knowledgeable about my car issues. He constantly kept me updated on the progress. I am very pleased with the service I received.

Crystal did an excellent job! She was patient and courteous.

Rudolph was very professional and helpful with the service. Thank you Rudy your good energy definitely rubs off! Thank you , you did an amazing jib keep up the great work!! :)

Very happy this time Daniel was very knowledgeable and kept me in the loop thank you

Raphael was very helpful and I do appreciate all his help.

He was very helpful and courteous. He made it a point to call about the status of my car and kept me updated!

Daniel was great and kept us updated throughout the entire process. Thank you!

To get a new key for my 2013 F150 is ridiculous toooo expensive. $500.00 is impossible

Robin was excellent in all aspects. Happy with the service department overall!

All good except did not have the part for the recall

Francisco is attentive to his customers and provides outstanding customer service. All of his clients are equally important to him as I observed him with others outside of myself. He is very patient, this is the professional quality service I expect and Francisco and his team at Norm Reeves Lincoln deliver every time! Francisco’s care is the reason I continue to service my vehicle with this Lincoln location.