Job was complete to my satisfaction
And my advisory Rudy was great and got back to me with all my questions
12/22/2023
Baldo J. VERIFIED CUSTOMER
Great job all a round.
12/22/2023
Rayann P. VERIFIED CUSTOMER
Francisco was awesome!!!
12/22/2023
Joann N. VERIFIED CUSTOMER
I don't understand why you offer coupons for oil change/works and then say no it doesn't apply to your car. It should state that on the coupon that it is for specific vehicles. Then I was told after I paid that I could of used it but he didn't change it.
12/22/2023
Ingrid B. VERIFIED CUSTOMER
Richard was professional.
12/22/2023
Young K. VERIFIED CUSTOMER
My name is Young K
12/22/2023
Michael M. VERIFIED CUSTOMER
All work was completed as per the request the technician did a great job he was very polite and knowledgeable
12/22/2023
Richard R. VERIFIED CUSTOMER
Mr. Wilson treated me as though he has known me for years. If more employees treated customers that way, bringing in a vehicle wouldn’t feel like a hassle. I don’t have high expectations bringing in a vehicle to any dealership, because of personality, wait time or an aftermath of a simple oil change. So, when I’m greeted by a person like Mr. Wilson, it gives a glimmer of hope the experience of service can be hassle free.
12/21/2023
Steve S. VERIFIED CUSTOMER
I won’t ever come back to Norm Reeves again.. This wasn’t the first time I had a bad experience with the service department. I explained my Lincoln Navigator wouldn’t start yesterday morning at 7am as I’m on my way to Lake Tahoe for Xmas holiday. I jumped the battery but their a few errors still showing like abs system. I was told that it needs to be hooked up to the diagnostics machine. Without an appointment it could be later that day or potentially into next day. I never heard of status so I called 2pm following day. No call back so I called another shop to get it fixed at 4pm. I called to state I just wanted my car back and all I was told was I still don’t want the diagnostics? The other shop had my car fixed in 45mins with a new battery. Paying a $100k car but getting a Ford Fiesta service. I’ll never buy another Ford because of the very low quality of service I’ve received from Norm Reeves!!
12/21/2023
Amanda R. VERIFIED CUSTOMER
Very attentive and very kind! They have a great worker on their team!
12/21/2023
Johnny B. VERIFIED CUSTOMER
Please offer more discounts on services and parts.
12/20/2023
Munkil C. VERIFIED CUSTOMER
He so nice and very reliable that's why I trust him all the time.ty
12/20/2023
Sose P. VERIFIED CUSTOMER
Thank you, Ricardo was great!
12/20/2023
Sharon W. VERIFIED CUSTOMER
Not a problem I was very pleased
12/20/2023
Charlton S. VERIFIED CUSTOMER
Rudolph took the time to explain what my vehicle needed and offered first class service in getting it repaired. Rudolph is a blessing and his personality allows him to easily connect with his customers. Ford is very fortunate to have him as a member of your customer service team.
12/20/2023
Stefan C. VERIFIED CUSTOMER
My service provider, Crystal Lopez was great. The diagnostic policy was more rigid than I expected. I was told there's a separate fee for diagnostics not included in the total service charge regardless of the price of repairs
12/20/2023
Tyler T. VERIFIED CUSTOMER
Quick and friendly service from Eduardo. Explained the engine replacement project very thoroughly. communicated with with me about drop off and pick up very effectively. Even picking up the car when it was ready and had it nice and cleaned. It was well appreciated.
12/20/2023
John M. VERIFIED CUSTOMER
So far so good thank you !
12/19/2023
Michael L. VERIFIED CUSTOMER
Francisco explained everything and the time it would take. He delivered exactly as he stated and on time. I am extremely satisfied.
12/19/2023
Steven H. VERIFIED CUSTOMER
Very nice and great customer service from the team at Cerritos Ford.
Thank you for everything Crystal!