I have not been disappointed yet by your customer service and appreciate their thoughtfulness
10/12/2024
Denise G. VERIFIED CUSTOMER
Very nice guy.
10/10/2024
Roger O. VERIFIED CUSTOMER
Thank you Bob Thomas Ford Lincoln. The service department addressed my vehicle issue in a very timely manner. In and of itself, the resolution of my problem was impressive; the “no charge” was even more impressive. Again…thank you!
10/10/2024
Darrell G. VERIFIED CUSTOMER
Tom,
My son is Jarrett in the new car shop.
I'm not exactly sure what this service inquiry is for, for I do have a TCM that is to be put in, but has not been scheduled yet.
10/9/2024
William K. VERIFIED CUSTOMER
Vehicle looked excellent always professionals
10/8/2024
Jerri H. VERIFIED CUSTOMER
He was very accommodating
10/2/2024
Enterprise Fleet. VERIFIED CUSTOMER
Everyone at Bob Thomas North was very helpful and did a great job getting me in and out in a timely manner
10/1/2024
Anita T. VERIFIED CUSTOMER
Joe was very nice, however I felt the whole assembly should have been replaced instead of “ bandaid” it…. The rubber hose might be stronger but how many other hoses on the assembly are there ?.. that might also split?Being that I purchased 2 cars myself from U ( one cash & this one fianced )within in 2 yrs…&my husband & son also purchased cars & we have had them serviced here I would have thought our business would have been more valued & that replacing the whole assembly @ your cost would have been the right thing to do! I don’t have a problem with Mr Martz.. I have a problem with the decision from the “ general manager” who made that decision.!
9/30/2024
Henry G. VERIFIED CUSTOMER
Reliable service
9/28/2024
Merry P. VERIFIED CUSTOMER
They explained what I should know about the diffent tire pressure from the front to back.
9/28/2024
Lynda F. VERIFIED CUSTOMER
Tim was very nice and prompt and eager to hear any concerns and address them.
9/27/2024
Marcia M. VERIFIED CUSTOMER
Prompt and courteous
9/27/2024
Timothy L. VERIFIED CUSTOMER
My business has not yet concluded, but so far everything is fine.
9/26/2024
Samuel W. VERIFIED CUSTOMER
Excellant’!!
9/26/2024
Jeff R. VERIFIED CUSTOMER
Cost be $100 for you to look at my window and see the track was broke. Kind of expensive for just a look. That's bad. Will make me think twice about returning.
9/26/2024
Jami D. VERIFIED CUSTOMER
Very thorough in explaining the issues my car was having! And was able to get it all taken care of in one day
9/26/2024
Lisa P. VERIFIED CUSTOMER
I set the appointment up online with a curtsy driver. When I showed up for my appointment the system put a different name down and the driver was not available. I called to see if the car was done and the driver never picked me up. I had someone from my work drop me back off to pick the car up.
6/23/2024
Loreen N. VERIFIED CUSTOMER
He always takes good care of me when I bring my cars in.
6/20/2024
Lola L. VERIFIED CUSTOMER
Everything about your service dept was superb! I was pleased with each step of the process for repair of my Ford Fusion. I have talked about my exceptional service with several friends. I would highly recommend you to all.