Tom and Rhonda were just great very helpful and considerate
2/12/2025
Jeanette R. VERIFIED CUSTOMER
The staff member’s name was Rhonda. Again, I will never go to your establishment and have let my family members know to never go there. I cannot be the only person she has treated this way. I mean if I offended her I would like to what that was, but I never said a word, kept my head down and quietly waited for her to finish her conversation. Was I annoyed? Absolutely, but I was actually wondering how long they would continue their personal conversation before turning around to help a guest. Three full minutes. Now that may not seem like a long time, but they all knew I was standing there and I think that was more disrespectful than if they did not realize I was standing there waiting. I am in amazed she has a job helping the general public.
2/12/2025
Tamera R. VERIFIED CUSTOMER
Love that they came to the house.
2/12/2025
Kephart M. VERIFIED CUSTOMER
The part my car needs is obsolete and no longer made. Ok cool. I came in requesting that part. I didn't ask for a diagnostic. So why couldn't they look up that part and tell me they can't help. Before I left my vehicle. And without charging me 168 bucks for nothing
2/11/2025
Tina B. VERIFIED CUSTOMER
Tom was able to assist me with an emergency battery install on short notice. He was so kind when I called and made me feel comfortable. He also noticed a headlight out and was able to replace that at the same time. His team also wanted me to be aware of a recall on my front doors. I told them I had been working with another dealership for months with no luck. They are now taking over the recall work and my vehicle will be repaired in a few weeks. They now have my trust. GREAT CUSTOMER SERVICE.
2/8/2025
Dyanza R. VERIFIED CUSTOMER
Process was exactly as explained. Car fixed in a timely manner. Very satisfied customer
2/7/2025
Comcast Cable. VERIFIED CUSTOMER
Well Done!!!
2/7/2025
Jerry L. VERIFIED CUSTOMER
Great service Will be back.whem we need it.
2/5/2025
Bryan F. VERIFIED CUSTOMER
While some of the issues were corrected my car is still having acceleration issues. I likely won't buy another ford ever again
2/4/2025
Aiden L. VERIFIED CUSTOMER
Great service, the service department at Bob Thomas always exceeds my expectations with their service provided.
2/4/2025
John C. VERIFIED CUSTOMER
Just replaced the door spring for the gas supply door. Quick in an out . Under an hour
2/2/2025
Paula K. VERIFIED CUSTOMER
Everyone was very nice and explained what was wrong and how it was fixed in non-car people language!
2/2/2025
Joshua S. VERIFIED CUSTOMER
Tom was helpful friendly and answered all questions I had.
2/1/2025
Charles L. VERIFIED CUSTOMER
Worked hard to solve my problem.
1/31/2025
Chadley M. VERIFIED CUSTOMER
Very well communicated! Finished sooner than expected! Very kind and great service!!
1/31/2025
Michelle W. VERIFIED CUSTOMER
Awesome service
1/30/2025
Robert O. VERIFIED CUSTOMER
The only problem I had was I had a appointment and they didn't get it in till two days later we leaving on vacation in three weeks so I brought it in early but if I had not it would have been a problem
1/30/2025
Michael B. VERIFIED CUSTOMER
Tom Spencer and Rhonda in billing were just great. I met the mechanic and he was great as well. The labor cost is outrageous. But I was pleased with the service, especially from Tom, was fantastic
1/30/2025
Mark L. VERIFIED CUSTOMER
Called from I69 when the “blocked fuel filter” warning came while heading to Florida. They said they would get me in right away if I wanted to turn around and come back which we did. They had the filter changed in an hour once we got there and we were back on the road. ???? Thank you so much!
1/29/2025
JOE D. VERIFIED CUSTOMER
My car has been in to Fords service department 4 times and the problem for what I brought my car in for has been solved once. My experience at ford has been amazingly poor and will advise anyone and everyone to either not buy a ford, or to never take it to a ford service department. I have been nickel and dimed every step of the way, without my car actually being fixed.