I received excellent professional service at Capiral City Ford!
Attention was given to detail.
2/18/2026
Marina P. VERIFIED CUSTOMER
Steve was the best !
2/18/2026
Robert R. VERIFIED CUSTOMER
Peyton is a gregarious fellow who is pleasant to talk to. He is serious about service though. That is obvious too!
2/17/2026
Jake H. VERIFIED CUSTOMER
Peyton does a great job in and out always in a good mood ready to assist.
Nice kind and respectful would recommend to other people
2/17/2026
Dj H. VERIFIED CUSTOMER
Courtney was much better at communicating and giving me updates. You had my car for 2 weeks this last time to to download some software and I didn't receive a single update from Nygel. I had to call and talk to Steve to make sure my car was ready for pickup.
2/15/2026
Donnell G. VERIFIED CUSTOMER
They had my truck for 3 weeks after initially told they was going to be responsible for doing a tune up on my truck. They called me to ask me after 3 weeks what do I want to do with my truck as far as service as though they didn't already tell me that the service was going to be free of charge. The service dept Manager said that their service agent wasn't supposed to have authorized it
2/14/2026
Cheryl D. VERIFIED CUSTOMER
Quick and easy
2/14/2026
Kathleen M. VERIFIED CUSTOMER
Alyssa was great. I have no complaints about her. I appreciate that you were able to get my other service done at the same time as my appointment for my roof. I am not happy that I have to bring the Bronco in again next week because you have to wait for a part to come in. I told you what broke when I made the appointment. There was a week between when I made the appointment and the appointment date. I dont understand why you wouldn't have ordered the part when I called to make the appointment so you could fix it the same day it was there. Now I have to wait longer to drive it, bring it to you again, and inconvenience other people to to give me rides back and forth.
2/14/2026
Susan F. VERIFIED CUSTOMER
Paton was very customer oriented and provided extraordinary service.
Thank you Paton.
2/14/2026
Jesse S. VERIFIED CUSTOMER
Peyton was courteous, professional and showed me dirty filters and recommendation.
2/14/2026
Ronald L. VERIFIED CUSTOMER
Its was good
2/14/2026
Robert A. VERIFIED CUSTOMER
Payton was very accommodating and friendly.
2/14/2026
Billy S. VERIFIED CUSTOMER
Mr steve was very friendly and professional and helpful I appreciate the fact that he text me to let me know the repairs had been made on my car and follow up the next
Morning to remind me my car was ready for me to pick up
2/14/2026
William J. VERIFIED CUSTOMER
Told one hour. Waited 2. Watched employees play on phones in-between service on my vehicle which added to wait time. Will not be back to this location
2/14/2026
Ronald G. VERIFIED CUSTOMER
Courtney is great and got me right in
2/13/2026
Pam R. VERIFIED CUSTOMER
Glad they got me in so quickly for the appt.
2/13/2026
Lanee B. VERIFIED CUSTOMER
Steve wasn’t very helpful, this is my first time dealing with ford, I only deal with Chevrolet.. I did not have a pleasant experience at all. Thanks!
2/13/2026
Ronald A. VERIFIED CUSTOMER
I requsted a check of my transmission fluid. The tech writer told me you do not check transmission fluid. I have depended on that being a check of the fluid levels when I come in. My request was ignored. Before I left a person went out to check my level after my second request. The person did not start the car and did not check it while the car was running. I got an "its okay" when the person saw fluid smeared all over the dip stick. After the person returned to the shop. I checked it correctly. My level was about an inch below the full mark on the dip stick. I was also concerned about the color of the transmission fluid. The last time I was in there I was told my bsattery was low on cranking amps and it was recomended I replace the battery. I have not changed the batter. I am not sure the battery was checked/ There was nothing reported about the battery. While I was waiting, I usually watch the progress on my car. There were about 4 customers when I arrived. I was told my wait would be about 3 hours which I expected. Some how they ran me through in about an hour?? I checked the lift 3 or 4 time for my cars progress. I never did see my car on a lift.
2/12/2026
Shawn H. VERIFIED CUSTOMER
I have purchased my last two vehicles from CC Ford because of the high level of service I received from Alex on the sales team and I am happy to say that the service department has met or surpassed that level of service every time I visit. Peyton has performed service on my vehicle each time I have brought it in and I continue to be impressed by his professionalism and knowledge, as well as his clear commitment to the customer experience - instead of pushing unnecessary expenses or services. Alex and Peyton are the reason I will be back. Thank you!