Steve is great but can only do so much Ford Motor Company needs to step up. This has been going on way too long same problem over and over.
1/23/2026
Kent H. VERIFIED CUSTOMER
Steve took my concerns seriously and performed accordingly.
1/23/2026
James H. VERIFIED CUSTOMER
Steve has been my service writer since I have had a Ford. He has been able to answer all of my questions that I have had.
1/22/2026
Anita D. VERIFIED CUSTOMER
Peyton is a valued asset to your company!! Wonderful customer service!
1/20/2026
Bobby M. VERIFIED CUSTOMER
Well done.I feel that I can trust the service that was performed. Thank you
1/20/2026
Dylan R. VERIFIED CUSTOMER
Courtney is always great.
1/20/2026
David N. VERIFIED CUSTOMER
Great customer service
1/18/2026
Tony R. VERIFIED CUSTOMER
Courtney is the BEST, she always takes care of me! Capitol has the best service department I have ever experienced!
1/17/2026
Thelandus C. VERIFIED CUSTOMER
As always thank you guys for the to tier service
1/17/2026
Dean W. VERIFIED CUSTOMER
Great experience!
1/17/2026
Carolyn W. VERIFIED CUSTOMER
Nigel was absolutely fantastic! His communication was clear and timely. He was very friendly and professional. I appreciate that he shoots me straight and is dedicated to a good customer experience.
1/17/2026
Thomas M. VERIFIED CUSTOMER
Peyton away gives me great customer service good job
1/17/2026
Franklin R. VERIFIED CUSTOMER
My overall experience was excellent from scheduling to follow up before service appointment . The valet service is awesome . The drivers were cordial and professional . The service was for my 2016 Lincoln mkx , recall ecm reprogram , synthetic engine oil change , power transfer unit oil change and transmission fluid drain and fill . No oil or grease in or on car and the Lincoln came back as clean inside as it was upon pickup . I purchased this car from ccf 3 years ago and will bring it to CCF for any services needed in the future . You are literally my neighborhood Ford dealer and service as I live one half mile away . I'm very fortunate y'all are here for our community . Much thanks , Franklin S Rockel
1/16/2026
Bill C. VERIFIED CUSTOMER
Keep it going
1/16/2026
Eileen S. VERIFIED CUSTOMER
Everyone is very friendly and greeted me when I entered the building. Love the staff.
1/16/2026
Naomi B. VERIFIED CUSTOMER
Very satisfied
1/15/2026
Andrew C. VERIFIED CUSTOMER
Peyton is a boss. Couldn't have asked for a better service advisor. Kid does work
1/15/2026
Adrian F. VERIFIED CUSTOMER
Peyton is the bomb, he's on it!
1/14/2026
Matthew J. VERIFIED CUSTOMER
Great employees.
They all deserve a raise
1/14/2026
Julie M. VERIFIED CUSTOMER
The work was excellent. A two and a half hour wait for an oil change, tire rotation and turn light replacement was surprising.