Frustrated that we spent $400 on repairs today only to get into the car and find that my key battery was low, so I had to return to the dealership and buy two batteries for it. It would’ve been nice if someone would have noticed this and pointed it out so that we didn’t have to come back and get it fixed.
3/3/2026
James C. VERIFIED CUSTOMER
Great customer service!
3/2/2026
Connor H. VERIFIED CUSTOMER
I spoke with my dad after I left the service shop and we talked extensively about how the people working at Ford dealerships are always some of the kindest people you can interact with. Alyssa was no exception to this. I have been fighting with my car all winter, fixing problems as they came up and the next one would be just around the corner. It came to a head when my battery completely died and neither a jump nor a couple hours on a charger helped at all. When I brought the battery to Capitol City Ford, Alyssa was quick to help diagnose the problems with the battery, and explain exactly what my options were going forward given my situation. She helped set up an account for me at Capitol City Ford so my warranty on the new battery I ended up having to purchase would be in the system, unlike the previous person who installed it. She made sure everything was right on the back end so that I would have as few problems as possible next time. Alyssa definitely made me want to bring my car back to get serviced at Capitol City Ford. She is an excellent employee!
3/1/2026
James W. VERIFIED CUSTOMER
Alyssa was great, wished they would have a mechanic available on Saturdays. They could not diagnose my frequent check engine light codes.
3/1/2026
Penny M. VERIFIED CUSTOMER
Peyton, is a wonderful , and articulate young man. He listens to what the customer asks and goes above and beyond in helping customers.
3/1/2026
Dennis S. VERIFIED CUSTOMER
New vehicles should come with owner manual I should not have to purchase one
2/28/2026
Paul C. VERIFIED CUSTOMER
Alyssa was a pleasure to work with. Professional but fun! Down to earth and knowledgeable. Enjoyed working with her.
2/28/2026
Rebecca N. VERIFIED CUSTOMER
My husband wasn't expecting to pay $4,000 to get our air-conditioner fixed..so.. he didn't.
2/28/2026
George K. VERIFIED CUSTOMER
10 stars for the entire team!
2/27/2026
Tabitha W. VERIFIED CUSTOMER
Very professional and efficient.She kept me updated which made the process go much easier for me
2/26/2026
Vicki C. VERIFIED CUSTOMER
No fault of you all but my truck was there for a brake recall issue and the part was not available
2/26/2026
Gary D. VERIFIED CUSTOMER
Peyton is a down to earth young man who seems to enjoy working with people
2/26/2026
Mark D. VERIFIED CUSTOMER
Allysa did a great job. Perfect.
2/25/2026
Manheim (. VERIFIED CUSTOMER
Courtney is great! She is very good at communicating back promptly and has great attitude, and is professional and friendly!
2/25/2026
Randall H. VERIFIED CUSTOMER
Peyton was very helpful answered all my questions service was completed on time and showed me ways to do things cheaper. Some of the best service I’ve ever had from a shop
2/25/2026
Jeremy P. VERIFIED CUSTOMER
Super disappointed that when I purchased my truck and download the ford app I wasn’t notified that I had to choose a preferred dealership to receive my ford points. 70,000 dollars and I can’t get a free oil change is terrible
2/22/2026
Terri N. VERIFIED CUSTOMER
Great service.
2/21/2026
Mary M. VERIFIED CUSTOMER
Just Thank you
2/20/2026
Pamela T. VERIFIED CUSTOMER
Seeing wheel shake not addressed in diagnostic
2/20/2026
Buford J. VERIFIED CUSTOMER
Today took longer than usual! The TV was not on, and there was no coffee. Otherwise, everything else was okay!