Drew was the reason for my satisfaction. Peyton, unfortunately, was missing in action and did nothing to make it a positive experience.
4/17/2026
Joyce L. VERIFIED CUSTOMER
OK, good
4/17/2026
Roz T. VERIFIED CUSTOMER
Waiting unnecessarily to check in
4/15/2026
Jill S. VERIFIED CUSTOMER
I am still having the same issue this evening I had when I brought my vehicle in to be fixed. I spent $1377.26 and used all my savings. And still having the same issue
4/14/2026
Shawnn B. VERIFIED CUSTOMER
Shes awesome
4/14/2026
Sonia W. VERIFIED CUSTOMER
I was unable to pick up my vehicle. When I got into the car, it was still sputtering cutting off and in the same condition that I left it. I paid $2700 to have this car repair repaired two weeks later it is still undrivable. There is no way anybody tested this car to see that it was running and operating. There was no warning lights. There were no signals. There was no anything that came on in this vehicle that would indicate to me that there was going to be an issue or the same issue that I’ve had when I had it towed there at this point I’m still without a vehicle and now I’m out $2700 for an issue unresolved. I need this matter fix pronto
4/13/2026
Eddie D. VERIFIED CUSTOMER
Everyone was is great, professional and extremely good at what they do
4/13/2026
Brent H. VERIFIED CUSTOMER
Steve is an excellent customer service representative. He went out of his way on several occasions to see to it my experience was the best as could be expected considering I’m there because my vehicle requires an expensive repair.
4/11/2026
Ronnie A. VERIFIED CUSTOMER
THANKS
4/11/2026
Steven S. VERIFIED CUSTOMER
Peyton was friendly and answered all my questions! My car service was timely and all service items were completed as authorized!
4/10/2026
Teresa P. VERIFIED CUSTOMER
Communication was lacking, definitely not professional. Car was ready 3 days after we were told.
4/10/2026
Vickie N. VERIFIED CUSTOMER
As is always the case, i am happy with service and personal touch at Capitol Ford.
4/10/2026
Best Equipment. VERIFIED CUSTOMER
A $442 repair for a park assist sensor was made without my authorization. Service advisor admitted as such and said he would make it right and I still have not heard anything back. My truck has 182,000 miles and I have never taken my service to anyone except Capital City Ford. This is the first poor experience I have had.
4/10/2026
Maurice B. VERIFIED CUSTOMER
Great service.
4/10/2026
Michael C. VERIFIED CUSTOMER
Less than 2 years ago, you did a substantial engine repair as a result of a water intrusion recall. Part of that included reinstalling the oil pan with a new gasket. During inspection, it was found that the gasket is leaking and repair would be at a substantial cost. I was told nothing could be done. Further, I brought in new lug nuts, per advice of the service person, that were to be used for a tire rotation. According to the readout, no rotation was done, they just put on the lug nuts.
4/10/2026
Elmer A. VERIFIED CUSTOMER
Sales and service are the best.
4/9/2026
Paula W. VERIFIED CUSTOMER
Great Customer Service Skills ???? ????
4/8/2026
Randall S. VERIFIED CUSTOMER
Everything was exceptional except the customer lounge TV needs to be on some kind of entertainment channel whether it’s a game show, home improvement, food channel, etc., and not on Fox News or any other news channel
4/7/2026
Justin C. VERIFIED CUSTOMER
Having the pickup and drop off service is very convenient.
4/6/2026
Robert L. VERIFIED CUSTOMER
Excellent service and repairs completed in a timely manner -- Very Pleased