I’m hoping you can fix my left front fog light. When the time comes ????????
11/21/2024
Loren L. VERIFIED CUSTOMER
Quick, efficient and good customer service. ????????
11/21/2024
Steven D. VERIFIED CUSTOMER
Everyone was very courteous and the work performed was accomplished well. Jamie was fantastic!! A couple suggestions: please don’t promise completion by a certain time when staffing will inevitably force a delay of a few hours. I had planned a wait of 3 hours, was told 2.5, but it took nearly 6. The job was routine (oil change and tire rotation) but it took almost the whole day. Understandable, but please let the customer know ahead of time. Also, suggest using paper or something similar to safeguard interior floors from dirt and grime. Thank you.
11/20/2024
Frank S. VERIFIED CUSTOMER
Great job
Awesome service
Thanks
11/15/2024
Jason D. VERIFIED CUSTOMER
Did not complete assessment
11/12/2024
Glenn R. VERIFIED CUSTOMER
You make a reservation time, keep it, and wait hours for actual service. The work was fine, but every time I come to I wait for hours.
10/26/2024
Diana C. VERIFIED CUSTOMER
It was over a 5 hr wait for diagnostic of my door latch not working and a recall installation of the ABS system. They did keep me informed and updated and I was prepared with projects to work on.
10/24/2024
Daniel P. VERIFIED CUSTOMER
Service manager Aura handled the job professionally, was very helpful and clearly makes customer service a priority. Very much appreciated.
10/23/2024
Kris L. VERIFIED CUSTOMER
Car was not fixed started acting up again today
10/9/2024
Alfred L. VERIFIED CUSTOMER
Aura is a truly awesome service rep. Great customer service and great communication about the status our car. I’m really glad, because there aren’t many other options around here.
10/3/2024
Lisa R. VERIFIED CUSTOMER
Great thorough service
9/28/2024
Marjorie W. VERIFIED CUSTOMER
WellI was upset but I don't think it was your office's problem. I returned and they said my car needed retinting with the new revulation of photographing
so they hadn't continued the inspection so I wouldnt have to pay for it. But I've been sick and really needed to get the inspection done. It was a postponed from the week before so I was already stressed. When I asked why they hadn't told me two hours earlier they said thr electricity had been down. Now I am even farther behind than when I went but not their fault.
8/28/2024
Louis T. VERIFIED CUSTOMER
Eddie, our mechanic, did an excellent job on our vehicle. It showed care on his part and a professional approach to work. Drove home to the South end of the Big Island with no problems. When in direct communication with the ladies in the service department, they all displayed an attentive manner and courteous service. Thx to Aura also for all her help and spot on care for our Palisade. I look forward to bringing our Hyundai back to Hyundai in Kona for service.
8/17/2024
Radine C. VERIFIED CUSTOMER
Great customer service
8/16/2024
James R. VERIFIED CUSTOMER
Great people!
8/15/2024
Leona Ann. VERIFIED CUSTOMER
Friendly check in with Aura.she is very personable.
8/14/2024
Ilmar R. VERIFIED CUSTOMER
My vehicle service was not performed at scheduled time. Had to reschedule appointment.
8/4/2024
Perry P. VERIFIED CUSTOMER
It was easy to make an appointment. The work was completed on time. Mahalo . See you next time.
7/16/2024
Scott O. VERIFIED CUSTOMER
Best service ever.
6/29/2024
Kyle S. VERIFIED CUSTOMER
Engine needed to be replaced and was under warranty. A replacement engine was ordered and took a month to come in. Service was completed and I drove home to find that my engine was smoking (white smoke). Brought back my car and the engine apparently had shipping damage and a valve was broken. This was not communicated to me until allegedly the problem was fixed. A day afterwards engine light comes on. A engine that has defects due to “shipping damage” was put into my car without telling me or my approval and I only get a year warranty plus 12,000 miles. I am definitely going to escalate this, this is shady.