WellI was upset but I don't think it was your office's problem. I returned and they said my car needed retinting with the new revulation of photographing
so they hadn't continued the inspection so I wouldnt have to pay for it. But I've been sick and really needed to get the inspection done. It was a postponed from the week before so I was already stressed. When I asked why they hadn't told me two hours earlier they said thr electricity had been down. Now I am even farther behind than when I went but not their fault.
8/28/2024
Louis T. VERIFIED CUSTOMER
Eddie, our mechanic, did an excellent job on our vehicle. It showed care on his part and a professional approach to work. Drove home to the South end of the Big Island with no problems. When in direct communication with the ladies in the service department, they all displayed an attentive manner and courteous service. Thx to Aura also for all her help and spot on care for our Palisade. I look forward to bringing our Hyundai back to Hyundai in Kona for service.
8/17/2024
Radine C. VERIFIED CUSTOMER
Great customer service
8/16/2024
James R. VERIFIED CUSTOMER
Great people!
8/15/2024
Leona Ann. VERIFIED CUSTOMER
Friendly check in with Aura.she is very personable.
8/14/2024
Ilmar R. VERIFIED CUSTOMER
My vehicle service was not performed at scheduled time. Had to reschedule appointment.
8/4/2024
Perry P. VERIFIED CUSTOMER
It was easy to make an appointment. The work was completed on time. Mahalo . See you next time.
7/16/2024
Scott O. VERIFIED CUSTOMER
Best service ever.
6/29/2024
Kyle S. VERIFIED CUSTOMER
Engine needed to be replaced and was under warranty. A replacement engine was ordered and took a month to come in. Service was completed and I drove home to find that my engine was smoking (white smoke). Brought back my car and the engine apparently had shipping damage and a valve was broken. This was not communicated to me until allegedly the problem was fixed. A day afterwards engine light comes on. A engine that has defects due to “shipping damage” was put into my car without telling me or my approval and I only get a year warranty plus 12,000 miles. I am definitely going to escalate this, this is shady.
6/27/2024
Shara R. VERIFIED CUSTOMER
We had to wait 5 weeks for a service appointment right after we bought the car.
6/23/2024
Betty D. VERIFIED CUSTOMER
Happy that the recall part has been changed. Staff is always cordial.
6/22/2024
Rebecca T. VERIFIED CUSTOMER
As always, the service department here is exceptional. Thank you all ,for all that you do.
6/20/2024
Shawn N. VERIFIED CUSTOMER
Excellent service! Very fast!
6/8/2024
William M. VERIFIED CUSTOMER
Really nothing to add.
6/6/2024
Glenn R. VERIFIED CUSTOMER
This was the worst service experience ever. Big Island motors has lousy customer care, even worse than Orchid Isle.
6/5/2024
Bronson C. VERIFIED CUSTOMER
Very friendly staff the lady at the front was very commodating even when I found out my scheduled appointment was the next days I came in the day before(my fault).
The mechanic Joel Domingo was very help and explained my services real well and did a amazing job on my 2024 hyundai palisade..
Thank you big island motors for the amazing service..
5/31/2024
Dustin F. VERIFIED CUSTOMER
Aura is very sweet and professional.
Always so helpful ??
5/24/2024
Kelly W. VERIFIED CUSTOMER
Aura and the mechanic who worked on my Ioniq 5 did great. I am grateful for them.