Shayna was very friendly and attentive.
I appreciate the arranged shuttle and prompt notifications she provided.
1/4/2020
Marianne E. VERIFIED CUSTOMER
Staff was great!
1/4/2020
Lois P. VERIFIED CUSTOMER
The car seems to be fine!
1/1/2020
Suzanne Z. VERIFIED CUSTOMER
That you knew of THREE recall items to check, not the ONE I had notice for from Subaru. I felt cared for and safe after service. Thank you for your front desk staff and their positive “ way” and being honest how much time the work would take. Subaru, I am very impressed with your team at Big Zisland Motors!
Suzanne Z
12/31/2019
Susan B. VERIFIED CUSTOMER
It took longer than I had been told
Otherwise good service
12/31/2019
Kenneth F. VERIFIED CUSTOMER
Friendly and efficient Service staff
12/29/2019
Timothy W. VERIFIED CUSTOMER
Everyone was very nice and I had quick service
12/28/2019
Pamela H. VERIFIED CUSTOMER
The managers Clifford B. Argued with me regarding my tire repair and how it was “Not done wrong.” The service tech admitted to making the error. He was honest and trustworthy. The manager, on the other hand, was rude to me and tried to make me believe I was wrong and he was right. After the tech said in front of me and the manager that he made a mistake and only then, did the mgr. say it would be fixed. He NEVER did apologize to me. I bought TWO new cars from that dealership and I did not deserve to be treated badly. I understand people are human & make mistakes;however, when you are in customer service there is no excuse for treating loyal customers badly.
12/28/2019
Nancy W. VERIFIED CUSTOMER
Being friendly goes a long way,AND,my car was ready sooner than I expected,so that was also nice...
12/28/2019
Robert C. VERIFIED CUSTOMER
Feel like a cow for milking instead of a valued client.
12/27/2019
Amy S. VERIFIED CUSTOMER
Very nice people and took a lot less time than they anticipated!
12/27/2019
Beverly S. VERIFIED CUSTOMER
Thank you for giving me the best service I really appreciate you.
12/27/2019
Paige B. VERIFIED CUSTOMER
I didn't receive my $50 visa reward card for test driving a car, my mom hasn't received her $100 referral bonus
12/25/2019
Tristan R. VERIFIED CUSTOMER
Fast, reliable, quality assurance guaranteed. I wish I would've gotten a warranty plan through this dealership instead of pre-owned motors!
12/24/2019
Diana C. VERIFIED CUSTOMER
I was so pleased with the service I received from Big Island Motors and happy that I could get all my repairs done within my warranty as well as s my safety check and Cliff ad the staff was extremely professional, courteous and took good care of everything I needed! Mahalo for completing it in time for Christmas making it smooth, easy and no-hassle for me!! Best customer service I've received at a car dealership in a long time!!
12/24/2019
Pamela S. VERIFIED CUSTOMER
All work done in a timely manner. Very pleasant staff. You even checked a problem I forgot to mention - low air pressure warning light. Mahalo
12/24/2019
Sheila L. VERIFIED CUSTOMER
Recall work done promptly.
12/21/2019
Stacy O. VERIFIED CUSTOMER
The girls in the service department are so accommodating and awesome!