I love my Forester, but I’m thinking maybe I want to upgrade to more in an outback with more options since I have the basics in my Forester
5/1/2020
Jay L. VERIFIED CUSTOMER
Very professional
4/29/2020
Shirley A. VERIFIED CUSTOMER
Aloha Subaru & Mazda,
I felt that Shayna was very nice & helpful. She is very aware of her job. I wasn't knowledgeable about the strut but I know that when I bought that Subaru forester that I purchased extended warranty long ago which the CNA should have given your company my documents for evidence.
Mahalo,
Shirley A
4/29/2020
Darrell Z. VERIFIED CUSTOMER
I have always been pleased every time I bring my Subaru in for service. Evois always friendly and appreciative. The work is excellent and completed quickly. I am impressed.
4/24/2020
Richard H. VERIFIED CUSTOMER
Good job on my car and the precautions for covid-19 excellent
4/23/2020
Shigeko J. VERIFIED CUSTOMER
Vehicle services was good but wait time was too long. It is understandable because of the present situation ( Coronavirus).
4/23/2020
Ray T. VERIFIED CUSTOMER
Job done well in reasonable time. I liked the corona virus safety measures.
4/18/2020
Ryan G. VERIFIED CUSTOMER
The quality of service was great (oil change, tire rotation, check up) and folks were nice, but I was scheduled for 10:30 am and, when I arrived on-time, told it would be 3-3.5 hours (it was). There was no reason for me to take time off work in the middle of the workday to drop off the car when I could have dropped it off at the end of the workday and still gotten the same service with the same pickup time.
4/17/2020
Harold C. VERIFIED CUSTOMER
Keep up the great work!
4/16/2020
Angela D. VERIFIED CUSTOMER
Thumbs up to Sherri & Shayna!!
4/15/2020
Wendy T. VERIFIED CUSTOMER
They took me in at the appointed time, provided me with a place to wait, and completed the job within the time specified. The customer service representative explained everything and was very courteous.
4/15/2020
Robert H. VERIFIED CUSTOMER
Very satisfied.
4/11/2020
Georgia G. VERIFIED CUSTOMER
Service staff was courteous, friendly, and fully prepared to take my car in. The mechanic said “thank you” to me. The service time was quick. I love and appreciate the service staff at Big Island Motors.
4/10/2020
Carol C. VERIFIED CUSTOMER
The team got me home to Mountain View that afternoon with all my Costco groceries in tact they were great.
4/10/2020
Kenneth N. VERIFIED CUSTOMER
Be safe
4/10/2020
Barry H. VERIFIED CUSTOMER
Great job. Friendly service
4/10/2020
James W. VERIFIED CUSTOMER
Very efficient. Also happy to see the procedures put in place to protect employees and customers from the pandemic.
4/8/2020
Charles C. VERIFIED CUSTOMER
A Subaru recall took quite a bit longer than expected from the letter I received from Subaru but shop time is likely under estimated by Subaru. Plus I believe due to the Covid-19 situation the technicians were likely following different procedures.
Otherwise the service personnel were helpful. I saw my car was off the rack and just sitting so I asked one of the technicians walking out of the garage about my vehicle and he said, “That car is not assigned to me” and walked off. He had been talking to a guy in the garage who ended up be the one that was working on my car. I guess technicians are not paid to take initiative and are task oriented (paid by the hour). But I have experienced very helpful technicians at other dealerships-no big thing and I understand.
4/8/2020
Donna M. VERIFIED CUSTOMER
Love the customer service. They have got a good team that works together to meet the needs of the customer.
Thank you,
Donna M