Thanks for saving my laptop after I forgot it. You all are the best.
-Drew
7/1/2020
Arlene K. VERIFIED CUSTOMER
Thank you for always taking care of my car and concerns in a courteous and professional manner.
7/1/2020
Paulla D. VERIFIED CUSTOMER
Polite, thoughtful and understanding
6/30/2020
Joni P. VERIFIED CUSTOMER
Will not be back for a $100 oil change! No more shuttle service either! So , whereas personnel/ service acceptable! I will not return!
6/30/2020
Gary M. VERIFIED CUSTOMER
Great staff!
6/30/2020
Delia C. VERIFIED CUSTOMER
No tire not fixed service wait time 4 hours not 3. NO I'M NOT SATISFIED.
6/29/2020
Steve S. VERIFIED CUSTOMER
Great service!!
6/25/2020
Barbara P. VERIFIED CUSTOMER
Shayna was great—helpful and professional. In all, a good service.
6/24/2020
Robert H. VERIFIED CUSTOMER
So many things we Love about the team at Big Island Motors Kona: friendly and helpful every time we bring in our Kona.
We realized that when we were told we need a cabin filter, we would appreciate seeing the dirty filter. Just a simple courtesy that helps in the building of trust as we are just getting to know our service team.
Not a huge deal, we realized as we drove away how much we value that type of exchange—as it is one of the ways shops that get a poor reputation add on services that Can increase sales.
We have no reason to doubt your team, we have been SO satisfied with all the interactions over the last year—we just thought that type of verifying can go a long way, as every dollar matters these days.
THank you for asking!
See you Soon!
6/21/2020
Harry H. VERIFIED CUSTOMER
Excellent service, will be back
6/21/2020
Glenda S. VERIFIED CUSTOMER
The job was done timely. Staff courteous as always. Mahalo!
6/21/2020
Jeanne H. VERIFIED CUSTOMER
Very,very satisfied.
Speedy and prompt service.
Including the vacuum and wash.
Thank you
6/19/2020
Linda P. VERIFIED CUSTOMER
Please let me know an available appt for servicing the brakes.
6/18/2020
Robert S. VERIFIED CUSTOMER
Gabe did a great job and was fasrt
6/17/2020
Laura P. VERIFIED CUSTOMER
Very happy! Awesome! Thank you!????????
6/17/2020
Charles P. VERIFIED CUSTOMER
Always done correct and professionally
6/16/2020
Norman T. VERIFIED CUSTOMER
Very pleasant & helpful. Assisted with arranging for Uber rides which made the wait time not an issue! Appreciated the service!
6/14/2020
James L. VERIFIED CUSTOMER
Thanks for the great service Jeff
6/14/2020
Karen M. VERIFIED CUSTOMER
Already got appraisal dont call.
My one big complaint with service department is the time it takes even with an appointment. Spent 5 hours plus on this visit. Seems excessive for the work done. Not the first time I have sat there for many hours
6/12/2020
Erika G. VERIFIED CUSTOMER
Once I got there everything was great. However, it took two weeks to actually talk to anyone to make an appointment. I must have called 5 or six times over that two week period to make an appointment, leaving messages each time because no one answers the phone. They did finally call me back to make the appointment.