Shayna made the appointment possible as I didn’t know I needed to schedule an appointment.
She made it work to where I got I what I needed done without any problems!
This it the 3rd or 4th time Shayna has helped me and she’s always been awesome! Mahalo!
6/1/2020
Valerie M. VERIFIED CUSTOMER
Stephanie was very nice, friendly and professional. The other staff, (two women at the front desk) were VERY unprofessional and rude. Extremely incompetent. One thing you can count on in the “service“ department is service with an attitude :(
5/30/2020
Patricia H. VERIFIED CUSTOMER
Service was done in a timely manner and communication via on line was much sppreciated
5/30/2020
Karen F. VERIFIED CUSTOMER
Very disappointed in service, 4 hours for oil change, tire rotation and air filter.
Watching other cars come in and out for oil change + and leave. More that likely will NOT be back. You have a quality product with Subaru BUT Service Technicians not so much. This is second time for service, taking 4 hour on a recall visit.
Sherry and Shayna are excellent!
5/29/2020
Richard S. VERIFIED CUSTOMER
Shayna Rocks.
5/29/2020
Peter H. VERIFIED CUSTOMER
None
5/28/2020
Deannalynn D. VERIFIED CUSTOMER
Stephanie was awesome and always has a great and friendly attitude.
5/28/2020
Suzanne Z. VERIFIED CUSTOMER
Your service department for my Subaru today was excellent. Prompt courteous, easy to drop off and pick up, respectful of social distancing standards. Because of hearing loss I asked staff to speak so I coulld see lips, done safely and I felt happy with getting my car serviced. The staff tried to reach me twice to tell me vehicle was ready, but I was at St. Michaels church with phone turned off.
Thank you for excellent customer care!!
5/28/2020
Deanna O. VERIFIED CUSTOMER
Scheduling was not in order.
5/28/2020
Reed F. VERIFIED CUSTOMER
I waited 3.5 hours for nothing. Nothing was done to my car. They didn’t rotate my tires nor did they replace them. The tires were bald and their recommendation was that I shouldn’t drive.???????????????
5/27/2020
Sequoia O. VERIFIED CUSTOMER
Vehicle done much earlier than expected! Professional service. Thank you!
5/24/2020
Ronald F. VERIFIED CUSTOMER
Scheduled for 10 AM not started until after 12.
The no entry in the my warranty book which I left on the passenger seat
The service writer was abrupt when I questioned
why nothing was being done and it was an hour
later than I was scheduled.
I’ll have to think about returning or going
elsewhere next time.
5/24/2020
Laurel C. VERIFIED CUSTOMER
The tech was great the service office people were great and I will be back there again!
5/24/2020
Kathy C. VERIFIED CUSTOMER
This Service Center has radically improved their operation. Totally professional from making an appointment to payment for service!!
5/22/2020
Henry H. VERIFIED CUSTOMER
Stephanie was awesome but oil was 3 hours and we had an appointment.