Thanks Shayna and Sherry- you go beyond the requirements. We sure appreciate your commitment and professionalism
1/11/2020
Micheal L. VERIFIED CUSTOMER
Thanks for the quick service to my Crosstrek. Great experience. I especially liked the warm, smiling faces when I arrived. Plus they offered me pizza! Sweet!
1/10/2020
Ray T. VERIFIED CUSTOMER
Trustworthy service dept
1/10/2020
Linda N. VERIFIED CUSTOMER
Great communication and friendliness from all working there especially Sherry in scheduling and accounting as well as Shayna. I B.V. was in and out with all concerns addressed.
1/9/2020
Denise S. VERIFIED CUSTOMER
Shayna was awesome. She kept me informed and took good care of all the details.
1/8/2020
Judith O. VERIFIED CUSTOMER
Great customer service.
1/8/2020
Asami C. VERIFIED CUSTOMER
Everything is perfect, thank you so much!
1/8/2020
Melody H. VERIFIED CUSTOMER
Shayna was very friendly and attentive.
I appreciate the arranged shuttle and prompt notifications she provided.
1/4/2020
Marianne E. VERIFIED CUSTOMER
Staff was great!
1/4/2020
Lois P. VERIFIED CUSTOMER
The car seems to be fine!
1/1/2020
Suzanne Z. VERIFIED CUSTOMER
That you knew of THREE recall items to check, not the ONE I had notice for from Subaru. I felt cared for and safe after service. Thank you for your front desk staff and their positive “ way” and being honest how much time the work would take. Subaru, I am very impressed with your team at Big Zisland Motors!
Suzanne Z
12/31/2019
Susan B. VERIFIED CUSTOMER
It took longer than I had been told
Otherwise good service
12/31/2019
Kenneth F. VERIFIED CUSTOMER
Friendly and efficient Service staff
12/29/2019
Timothy W. VERIFIED CUSTOMER
Everyone was very nice and I had quick service
12/28/2019
Pamela H. VERIFIED CUSTOMER
The managers Clifford B. Argued with me regarding my tire repair and how it was “Not done wrong.” The service tech admitted to making the error. He was honest and trustworthy. The manager, on the other hand, was rude to me and tried to make me believe I was wrong and he was right. After the tech said in front of me and the manager that he made a mistake and only then, did the mgr. say it would be fixed. He NEVER did apologize to me. I bought TWO new cars from that dealership and I did not deserve to be treated badly. I understand people are human & make mistakes;however, when you are in customer service there is no excuse for treating loyal customers badly.
12/28/2019
Nancy W. VERIFIED CUSTOMER
Being friendly goes a long way,AND,my car was ready sooner than I expected,so that was also nice...
12/28/2019
Robert C. VERIFIED CUSTOMER
Feel like a cow for milking instead of a valued client.
12/27/2019
Amy S. VERIFIED CUSTOMER
Very nice people and took a lot less time than they anticipated!