The team went above and beyond to work with me and my situation, including squeezing me in, helping me get a rental, and working with my warranty company. Much appreciation to Bernie, Lem, and the team.
3/12/2026
Iwalani M. VERIFIED CUSTOMER
.
3/11/2026
Ingvar I. VERIFIED CUSTOMER
Everything was good. Too bad the part i need takes awhile to get here. I really appreciated the loaner car as we have only one car. Hopefully this will take care of the problem.
3/3/2026
Jamal W. VERIFIED CUSTOMER
The mechanic is very courteous and helped feel
The aloha spirit.
2/28/2026
Paul V. VERIFIED CUSTOMER
I dropped off my car for a scheduled 1:30 appointment. I was told 1 to 1-1/2 hours. I returned at 3:15 and the car was not ready. I asked how much longer and was told they were working on it and about 30 more minutes. About 10 minutes later I saw no one working on my car and asked again when it would be done. They hadn’t even started on it! I said forget it, I’ll take my car and go and drove away. About 40 minutes later I got a text saying my car service was complete and it was ready to come home. What a joke. The single worst service experience I have ever had in 50 + years of car ownership. I will not return to this business.
2/22/2026
Barbara S. VERIFIED CUSTOMER
Slow or no response to text. I was told they would know if my subaru could be finished that day sometime after lunch but never heard back.
2/20/2026
Nancy E. VERIFIED CUSTOMER
I was told this visit would take 1 hour. Instead it took at least 4 inconveniencing my family and myself.
2/18/2026
Ann G. VERIFIED CUSTOMER
thank you
2/8/2026
Brenda B. VERIFIED CUSTOMER
Please schedule my next sppointment
On a Friday at 8am. Please call me at 797-9807. Mahalo
2/7/2026
Francis M. VERIFIED CUSTOMER
Very expensive for oil change
2/7/2026
Stephen D. VERIFIED CUSTOMER
Im very happy with the services I received, great communication and a quick oil change.
2/4/2026
Trina A. VERIFIED CUSTOMER
I had an appointment at 10am, but my car didn’t move from the parking area until about 2pm. My car was finally ready at 3:30 pm. This was for an oil change. Since I had to wait at the dealership for my car, it would be appreciated if the scheduling time was done closer to the service.
2/2/2026
Kenneth C. VERIFIED CUSTOMER
Repair seems okay. Customer service stinks on ice
2/1/2026
Trudy E. VERIFIED CUSTOMER
Friendly service.
Thank you.
1/27/2026
Gwendolyn G. VERIFIED CUSTOMER
Took our 2025 Subaru Outback in for factory recall service, WRC24 Cockpit Control Unit Software Update for the THIRD TIME! Again the service tech was unable to perform the update, and was unable to obtain remote help from Subaru as it was President's Day and Subaru was closed.
What do we have to do to get this factory recall taken care of correctly and in a single visit?
Jim and Gwen Garber
****-****-xxxx
1/20/2026
Jennifer W. VERIFIED CUSTOMER
Booking was extremely difficult. I had to call many times over a couple months, left messages that were never returned and filled out the online form requesting an appointment but never received a call back.
Finally was able to get through when I called right when you opened in the morning.
For my Subaru outback I was told to get my safety check done elsewhere so I had to get that done at Tony Honda.
I believe the service itself was fine, however the booking was so difficult I was going to just go in person to book if the last call had not been successful. In fact. I booked the next one in person now six months in advance.
1/18/2026
Pamela H. VERIFIED CUSTOMER
Lem was terrific! He was very communicative. I really wanted my electrical system checked, but I couldn’t get that until I replaced the battery & you guys wanted $422. for a new battery. Car problems are stressful. Positive: pretty quick appointment & Lem.
Negative: pricing and electrical not diagnosed.
Fortunately I got my battery replaced & car seems happy.
Mahalo
1/16/2026
Makenzi S. VERIFIED CUSTOMER
Your service was great and I appreciate the full inspection on my vehcile
1/15/2026
Crystal M. VERIFIED CUSTOMER
I didn’t know changing my fuel tank would drain my tank , but stoked they did all my recalls hassle free so loosing a little gas was nothing compared to the work they did for keeping me and my vehicle safe , nice staff couldn’t feel more appreciated!