I called 4 times and left a message to call back and make an appointment for service. Never a call back. Had to go in person to make an appointment. Not helpful at all.
When I showed up for my scheduled appointment they didn’t know I was coming even though they were the ones who made the appointment.
Told it could take up to 2 hrs. Not happy about that considering the efforts I had to go through to get the appointment. Came back an hr and half later car still hadn’t moved. When I asked why my car hasn’t moved they went to the garage to find out. They said oh we can take it in now and asked if I can wait. They never gave any update on the non progress of servicing the car. I just waited and waited for my car to be finished.
This is very poor customer service ! You need to fix your very inept system.
Thank you and good luck…you need it.
1/23/2024
Handcrafted Finishes. VERIFIED CUSTOMER
Pleasant & friendly staff .
Mahalo????
1/21/2024
Ethan F. VERIFIED CUSTOMER
I don’t know what has been done. No communication telling me when it will be done or that it is already done. I can’t comment other than I am still waiting for word as to what to expect.
1/14/2024
Robert B. VERIFIED CUSTOMER
After an hour in the waiting room for a 730 appointment i was told that the internet was down and they couldn't service my vehicle. Which was just the 5K oil change, tire rotation etc. Ironically I was on the guest network in the waiting room? I was given the option of continuing to wait or they would call me later with a new appointment. I chose for you to call me but you haven't.
1/11/2024
Maudie R. VERIFIED CUSTOMER
This was my first experience having BigIsland service my car. Every work
in a timely smooth way. The staff were very polite and professional.
1/10/2024
Stephen D. VERIFIED CUSTOMER
They could not complete my safety inspection because of a problem with intetnet
1/10/2024
Diana P. VERIFIED CUSTOMER
Always professional service and text to advise of service with options if any questions.
1/6/2024
Thomas C. VERIFIED CUSTOMER
The service team was above n beyond as I was late for my appointment they made adjustments and made sure transportation was available to assist me
12/29/2023
John A. VERIFIED CUSTOMER
Thoroughly disgusted by sales & service departments’ failure to communicate. Social media will hear about it.
12/15/2023
Kathleen M. VERIFIED CUSTOMER
It took 3.5 hours for a diagnostic to be done on my Tucson, just to determine that a new drivers side door panel electrical control unit needed to be ordered, months after the mechanic had installed a new panel (same drivers side door handle panel) was installed and retired to me not functioning.
There is a need for more mechanics, and customer service representatives who can assess what needs done at the time the issue is brought to their attention, while standing in front of them.
Also, many calls and messages left to the service department have not been answered or responded to.
12/13/2023
Phillip H. VERIFIED CUSTOMER
Thanks, it's perfect again
12/3/2023
Martha F. VERIFIED CUSTOMER
Friendly and efficient. Not happy with having to pay for a system that was replaced 2 years ago but that isn’t the fault of Big Island Motors. Service personnel were excellent.
12/2/2023
Randal K. VERIFIED CUSTOMER
Wonderful
12/1/2023
Eui P. VERIFIED CUSTOMER
Receptionist was not friendly
12/1/2023
Aura K. VERIFIED CUSTOMER
Amazing Service, Amazing people
11/17/2023
Design Partners. VERIFIED CUSTOMER
My service plus changing of 4 new tires took longer than I expected. I also noticed that once in the car the indicator light came on for low pressure. I would have hoped that the tech would have checked the tire pressure sensor at the same time he changed the tires. But that was not the case, and now I have to come back to change them.
Also I couldn’t contact anyone in the service dept to confirm my appointment. I had to call the sales ofc and they emailed the service dept.
something seems to be disconnected here.
Anyway, our family owns severa business in Hawaii. I would like to continue to use local services. As we hope the same for our business. But it’s getting difficult. Please help train or retrain your staff.