After waiting for months, finally part came in and it was the not the right part not even the right side!
Service is slow and inefficient!
11/26/2025
Michael P. VERIFIED CUSTOMER
I would like to receive some follow up from Yasu, the Finanace Manager, regarding my original vehicle purchase agreement and total price.
11/19/2025
Jerilyn K. VERIFIED CUSTOMER
Love the service I got from the Kona service dept.I glalmost had to postpone my appointment for service due to work & I was accommodated by dropping off early & taken to my job on time. Car was done early & I was pleased everything went well.
Yes, I am interested in trading in my Santa Cruz for an hyundai Santa fe with low mileage but can be older than my 2023. I would like to decrease my monthly payments if that is possible. Lmk Mahalo Jeri
11/11/2025
Anthony B. VERIFIED CUSTOMER
No. My cars been experiencing a recurring problem. I showed up for the second time with a scheduled appointment. They said it would take close to 7 hours… but would try to get me sooner. I waited 1.5 hours and my car was still sitting where I parked it. I rescheduled for another day as I couldn’t wait that long. I left but still got a text in the afternoon saying my car was ready… I’m not sure where the miscommunication happened, but I had left with my car and it was never worked on…
11/9/2025
Linda K. VERIFIED CUSTOMER
Bernadette Lorenzo, customer service attendant was very courteous & attentive
I appreciate her service towards me.
Also mechanic was very thorough and found very important mal-function / error which he found!
So grateful of his expertise in this matter
Much aloha and God'sblessings.
11/7/2025
Angela D. VERIFIED CUSTOMER
Bernie & Kuulei were Great ????!
11/7/2025
Gloria L. VERIFIED CUSTOMER
Need follow up appointment
11/7/2025
Michael M. VERIFIED CUSTOMER
Went for recall check, never had the tool to check the part.
Why schedule it if you don’t have the tool ?
Said they would get tool, and schedule… haven’t heard back yet.
Wondering how bad a situation gets with the bad part, probably should let me know … I would think. Please help.
11/5/2025
Renee P. VERIFIED CUSTOMER
Service coordinator should review what service(s) & estimated cost of said service should be disclosed prior to execution of said service. At completion of service, a recap of service done, what to expect & even offer a future appointment scheduled.
I work in an industry where customer satisfaction is key to keeping your business successful and profitable!
10/27/2025
Robert M. VERIFIED CUSTOMER
Mahalo for the quick service
10/18/2025
Baharak B. VERIFIED CUSTOMER
Very professional.
10/15/2025
Amy S. VERIFIED CUSTOMER
Friendly staff and good communication during my time there. They were able to squeeze in a last minute oil change for me as well.