Friendly staff and good communication during my time there. They were able to squeeze in a last minute oil change for me as well.
10/12/2025
Brian A. VERIFIED CUSTOMER
Great work. Thank you
10/11/2025
Maria Iliana. VERIFIED CUSTOMER
Very poor customer service
10/9/2025
Rebecca L. VERIFIED CUSTOMER
Great service and wonderful staff!
10/2/2025
Shirley S. VERIFIED CUSTOMER
Efficient and good service .
10/1/2025
Louella B. VERIFIED CUSTOMER
Friendly counter help and service.
9/24/2025
Christine P. VERIFIED CUSTOMER
Thank you for honoring my warranty!
9/21/2025
Brooke B. VERIFIED CUSTOMER
Always great service and easy to work with
9/20/2025
Conor H. VERIFIED CUSTOMER
Quick and easy. I appreciate you guys.
9/18/2025
Sharon C. VERIFIED CUSTOMER
The problem still exist.
9/17/2025
Myrna F. VERIFIED CUSTOMER
I love my EV and was pleased with my service.
9/13/2025
Samuel M. VERIFIED CUSTOMER
Thanks for checking for all the recalls that was needed appreciate it
9/12/2025
Alan C. VERIFIED CUSTOMER
Service was good However, the repair was scheduled based on whe you expect the parts. I agreed to a date but then realized I couldn’t. I have left three messages to reschedule but no one has called me back
8/22/2025
Kate B. VERIFIED CUSTOMER
Excellent service and communication.
Sorry about all of the pet hair :/
8/22/2025
Larina K. VERIFIED CUSTOMER
The employees were so nice and accommodating.
8/21/2025
Leyla C. VERIFIED CUSTOMER
Kind and helpful rep at the desk.
He found out for me what's the type of grease used for the doors.
The back door still feels stiff/heavy for me to open and close after Tx.
Can anything more be done for easier opening /closing?
8/16/2025
Donna D. VERIFIED CUSTOMER
They were completely unprofessional and trying to charge me an unrealistic price. They were no help what so ever.
Horrible customer service.
8/16/2025
Bernie D. VERIFIED CUSTOMER
Fully aware that the Kona service dept is being staffed by the Hilo gang coming over to help. Just wanted to thank them for making that effort!!! As a long time (7 cars) Subaru owner it’s amazing to know that they’ll go over and above to treat us right. The way Subaru backs up their products is a major reason we keep coming back. Please acknowledge the effort and the work these folks are doing on behalf of Subaru and BI Motors! They deserve some bonuses!!!!!!!!! Mahalo! ~ Bernie ****-****-xxxx
8/13/2025
Yayina K. VERIFIED CUSTOMER
Customer service guys are always kind and helpful and answer my questions clearly. Appreciate yall. Lemuel was the one helping me this time. He also messaged me with updates and gave me a call as soon as the car was done. All check engine lights are gone, car is running smoothly. Relieved and appreciative.