They were able to find affordable parts for the repairs that made it possible to have the work done. I dropped the car off and waited for the call. I got an update email around 3:30 then a call around 3:50 that the car was done and the a/c was now working great. I picked it up this morning and it’s blowing cold. Very happy with the service. Great job everyone.
4/15/2021
Angela D. VERIFIED CUSTOMER
She's always so helpful & friendly.
4/14/2021
Gary H. VERIFIED CUSTOMER
I had an appointment for 1130am service.At 2:15pm my vehicle was still not pulled in for service. Disgusted with poor quality service I elected to leave. You wasted almost 5 hours of my time. I won't be back for service or to buy a new vehicle from Big Island Motors.
4/9/2021
Barbara T. VERIFIED CUSTOMER
Wonder service and staff thank you
4/8/2021
Rose M. VERIFIED CUSTOMER
Shayna was pleasant to talk with, comforting and respectful. An asset for the company. I am sorry to hear of the losses of your employees.
4/7/2021
Daniel Y. VERIFIED CUSTOMER
Service dept put the wrong oil in my vehicle. My vehicle takes 0w20 full synthetic...your service people put 10W30 in my vehicle. I want this problem resolved immediately.
4/3/2021
Elena S. VERIFIED CUSTOMER
Thank you, Aura, very much!
4/3/2021
Sherrill D. VERIFIED CUSTOMER
THE SERVICE DEPARTMENT IS DA BEST Da gurls in the office are on it and deserve a big raise. Ill be back.
4/2/2021
Laura L. VERIFIED CUSTOMER
Mahalo for a great service experience!
3/31/2021
Denise V. VERIFIED CUSTOMER
Great job. Thank you
3/30/2021
Shirley S. VERIFIED CUSTOMER
The friendly, and kind help was delightful today. Have never received better help in the past.
3/27/2021
Yolanda N. VERIFIED CUSTOMER
Didnt take that long to wait for the service done as expected. Very much satisfied with the courtesy ride fr Aura
3/27/2021
Jeri D. VERIFIED CUSTOMER
Happy to see how much the department has improved over previous visits. Thank you.
3/26/2021
Hugh K. VERIFIED CUSTOMER
The best most accommodating group I have ever dealt with
3/26/2021
Malcolm G. VERIFIED CUSTOMER
TOP SHAPE
3/26/2021
Daniel C. VERIFIED CUSTOMER
Signed up for a transmission service and inspection through the website, and when I arrived they only had me down for an oil change and tire rotation. I was then talked out of a transmission service, seemed like they didn't want to do the job. Also the receptionist didn't know what I mean by wanting to service my transmission. I then told them that I didnt need my tires rotated because I had just had them rotated a week ago. My tires ended up getting rotated anyways so now they have been rotated twice in two weeks. Also $100 for an oil change is ridiculous, I am never bringing my car back for service again.
3/26/2021
Claudia B. VERIFIED CUSTOMER
I came in for a simple oil change and i left paying double the amount of an oil change at Lex Brodies i have been a customer with you guys for many years and you guys didnt tell me that it was going to cost me 106 dollars to get an oil change where at Lex Brodies its 50 to 60 dollars only! Shame on you
3/26/2021
Luke M. VERIFIED CUSTOMER
Amazing!
3/24/2021
Karen L. VERIFIED CUSTOMER
Aloha and the service went very well, however I had a 10:30a appointment and did not get my car until 2:00p. I was told it would take this long and next time I will schedule my service for first thing in the morning.
3/23/2021
Mary H. VERIFIED CUSTOMER
The service people, and the ladies behind the desk are so helpful and cheerful.