the service advisors are the best they deserve a raise????????
7/17/2021
Edward A. VERIFIED CUSTOMER
Great service staff makes me feel welcome and like family
7/15/2021
Edward A. VERIFIED CUSTOMER
Great service staff makes me feel welcome and like family
7/15/2021
Donald S. VERIFIED CUSTOMER
nice ladies on the check in, good vibes from the mechanics.....nice place Big Island motors.
7/14/2021
Gary M. VERIFIED CUSTOMER
Everyone super nice!
7/14/2021
Theresa D. VERIFIED CUSTOMER
Good customer service
7/10/2021
Diana C. VERIFIED CUSTOMER
Shayna and Sherry are always so friendly, helpful and accommodating. Shayna helped solve a problem when I was at Volcano for the weekend and my oil was low and recommended an appointment in Hilo to check and top it off to keep my diagnostic plan on track. It it meant so much for her to make it happen as well as Cliff's help in many problems with my Hyundai...I'm so glad you are adequately staffed now in the front to relieve the workload and stress for your wonderful team...Mahalo for always taking good care of me and my vehicle!! Aloha, Diana C
7/9/2021
Patsy P. VERIFIED CUSTOMER
Greeted with smiles. Great customer service. My car feels very smooth!
7/6/2021
Spencer F. VERIFIED CUSTOMER
Customer service is great. They kind of forgot about me for 5 hrs though, but it was an innocent mistake and staff was apologetic so no bad feelings. Great service.
7/3/2021
Robert M. VERIFIED CUSTOMER
I appreciated the service. The staff worked hard to keep me informed. Thank you. Bob Martin
7/3/2021
Monique P. VERIFIED CUSTOMER
Great people with great attitudes.
6/30/2021
Randy W. VERIFIED CUSTOMER
Friendly staff, work was done quickly and took the exact estimated time.
6/29/2021
Gloriette M. VERIFIED CUSTOMER
Friendly & good communication.
Thank you.
6/23/2021
Doni B. VERIFIED CUSTOMER
All the women in the service dept are great. They all deserve a raise. Now.
6/19/2021
Jeffrey M. VERIFIED CUSTOMER
Early in meant early finished.
6/15/2021
Ramona E. VERIFIED CUSTOMER
Shayna was awesome- great customer service. My concerns of why I will not use again- waited three weeks just to get a diagnosis date for my car, which I could not drive in the meantime. Then waited another three weeks for the repair appointment. BUT, the day before repair appointment, I was called to let me know the parts we’re on back order and could not be filled until July. Why wait until the day before to inform me, when I had technically been waiting six weeks now. That is my biggest complaint. Anyhow, my husband then asked for the parts number so we can research instead of waiting until July. We got the part ordered and we picked up and delivered to your mechanic department within four days! THEN, we still had to reschedule and wait another three weeks until our appointment! Very disorganized- I will never use Kona Motors again and will advise anyone else about your repair shop.
6/10/2021
Patricia H. VERIFIED CUSTOMER
I have always had great service! Everyone is very friendly and efficient.