Shayna provided excellent customer service. She was friendly and positive. So far our car drives much smoother than before! Happy to say we had a great experience at Big Island Motors- Kona Subaru
Mahalo
6/4/2021
Kathleen M. VERIFIED CUSTOMER
Great Kona Service Team
6/3/2021
Raymond S. VERIFIED CUSTOMER
When a customer makes an appointment at 11am for 45 min job and has to wait 4 hours and have to sit outside in the sun the whole 4 hours. I consider that bad customer service . The reason for making an appointment is so you don’t have wait for a long time. Basic service is not the same as doing major repairs and should organized differently. At Honda i only had to wait the actual work time.
5/27/2021
Nancy M. VERIFIED CUSTOMER
Your service staff is the best! I’m so glad I bought my car from you.
5/19/2021
Michael F. VERIFIED CUSTOMER
Shayna & Stephanie always make me feel like family when I have to come in. The best customer service in town! Friendly, efficient & trustworthy. What else could anyone ask for?
5/19/2021
Edward M. VERIFIED CUSTOMER
Mahalo
5/12/2021
Ruth H. VERIFIED CUSTOMER
Great service desk person! She was friendly, funny, & awesome!
5/11/2021
Sherrill D. VERIFIED CUSTOMER
THE SERVICE DEPARTMENT IS DA BOMB
5/8/2021
Clay B. VERIFIED CUSTOMER
Service writer Shayna was very polite, answered all my questions and concerns very professionally.
Upon needing more work than I brought my car in for she handled my case with a great expertise and worked my car in as soon as possible.
I would recommend this dealership to all my friends for service concerns.
5/6/2021
Dennis M. VERIFIED CUSTOMER
Shayna is very nice person helpful and easy to work with I give her five stars ????????????????????
5/6/2021
Julieta H. VERIFIED CUSTOMER
According to your findings is there a way that you can send me an estimated cost for the main repairs?
5/5/2021
Russell L. VERIFIED CUSTOMER
I purchased the car from Maya in Hilo and she has handled everything. It was a pleasure working with her and you have an outstanding staff member.
Russ Lesser
5/5/2021
Gloria L. VERIFIED CUSTOMER
Really nice employees
5/4/2021
Margaret R. VERIFIED CUSTOMER
I enjoyed dealing with her and the rest of the staff there. I felt like my patronage was appreciated
5/1/2021
Wayne B. VERIFIED CUSTOMER
Thanks for quick service!
4/30/2021
Ben S. VERIFIED CUSTOMER
As always, friendly, helpful, got the job done
4/29/2021
James L. VERIFIED CUSTOMER
Thanks for always being there for me and my Mazda MX6.
4/29/2021
Ramona E. VERIFIED CUSTOMER
Shayna was excellent- great customer service!
4/28/2021
Russell L. VERIFIED CUSTOMER
I actually have not seen the car, but I purchased it through Maya and she has been great to work with. Russ Lesser
4/25/2021
Esther L. VERIFIED CUSTOMER
Friendly.
Patient.
Explained work so I can understand what was done and the estimations of what else can be done to keep my car in great working condition and safe to drive.