Was kind of hoping for a car wash. But super thankful you pick up the car and bring it home
11/17/2020
Marcia S. VERIFIED CUSTOMER
I wasn’t told for over an hour that my car was done, and the mechanic had left for the day. Some one else saw me sitting there after 5:00 and looked into why. They found nothing wrong with my car, but I know there are issues which is why I brought it in.
11/17/2020
Mary S. VERIFIED CUSTOMER
All our concerns were addressed! I used to get a free car wash with every service, but I guess they no longer have time for this customer service.
11/14/2020
Dennis K. VERIFIED CUSTOMER
Was air compressors broke or did tire changer lose his air gage because all fourtires had a different air pressure 25 dollars to rotate tires you would think air pressure would be checked
11/12/2020
Teresa D. VERIFIED CUSTOMER
Thank you for getting my vehicle in the same day requested also for fixing the issues we had on our vehicle. Very professional experience.
11/12/2020
Marcia D. VERIFIED CUSTOMER
Love the service department. The dealership is excellent.
11/8/2020
Earle S. VERIFIED CUSTOMER
Very helpful, awesome job
11/7/2020
John J. VERIFIED CUSTOMER
Lauren and the whole staff are great!!
11/6/2020
Merle M. VERIFIED CUSTOMER
Your welcome
11/5/2020
Chalmers F. VERIFIED CUSTOMER
Great service and quick
11/5/2020
Ronald H. VERIFIED CUSTOMER
Job completed in shorter time than expected!!
11/4/2020
Kimberly B. VERIFIED CUSTOMER
100$ for an oil change seems a little on the ridiculous side to me. I asked why so much and I got...well we use synthetic oil and you only need to change your oil once a year since you drive low miles. So, because I only change my oil once a year means you can charge me more? And I checked oil prices at department stores and I can get a gallon, which I know I need about a gallon and a half, for 21$ Which is one of the more expensive brands. An oil filter would cost about that, probably less and your a dealership, I'm sure you get special rates on those things. You telling me you charged me you charged me 60$, probably more, for labor and a tire rotation? I would like to do my business with the dealership I bought my vehicle from but if I can find it cheaper, I will. Next time I'll know to check around first.
11/3/2020
Kevin G. VERIFIED CUSTOMER
Great service
11/3/2020
Lisa P. VERIFIED CUSTOMER
Always so nice
11/3/2020
Bob H. VERIFIED CUSTOMER
Jose was upfront with assessment on tires & did a good job of explaining the situation. We didn’t realize the tire had an issue. Good catch Jose.
I wasn’t planning on new tires yet- but they were 4 years old & one of them was replaced due to road hazard in May 2019/2020. I didn’t want to put mixed tires on- so I went with full replacement.
Thank you
Bob
10/31/2020
Rose H. VERIFIED CUSTOMER
As always good service and always professional. Great job.
10/31/2020
Robert L. VERIFIED CUSTOMER
Great job
10/30/2020
Marla G. VERIFIED CUSTOMER
In the past I always felt a part of the “family” so to speak. There was absolutely no personalization to this trip. I miss all the past employees that made me feel welcome.
10/30/2020
Jacklyn S. VERIFIED CUSTOMER
Not one person in there except me was wearing a mask???? Maybe it’s because I’m not from here, but in Texas businesses are fined if employees and customers aren’t wearing masks. I was very shocked and felt unsafe and uncomfortable sitting in the waiting room. 6 employees passed me without masks. There were 4 other customers in the waiting room, none of which were wearing masks or asked to wear masks. I’m very glad this is not my normal Toyota service center because if it was, I would not be returning during the pandemic due to their lack of a mask policy. The employees seemed very nice, but please consider asking your employees and customers to wear masks for everyone’s safety.
10/30/2020
Michelle H. VERIFIED CUSTOMER
Problem was fixed so I no more squeaky sunroof. When the liner was put back up in the car someone had dirty hands and left dirty finger prints all over it.