I brought my car in under warranty. Gas gage wasn't working. That was fixed. Had another problem, service man checked it out, found nothing wrong, and still charged me $87.50.
8/8/2025
Margaret Z. VERIFIED CUSTOMER
I wasn’t upset with technician being out so long. Even though it took over 4 days to do a job I was told would be 1 1/2 days I was more concerned with lack of communication about what was going and the what progress was being made. I drove all the way down there to find out the technician was out. A phone call would have been appreciated so I wouldn’t go there for nothing. More communication is needed.
8/8/2025
Sandra P. VERIFIED CUSTOMER
Great customer service
8/8/2025
Mary P. VERIFIED CUSTOMER
Ok.
8/8/2025
Lawrence H. VERIFIED CUSTOMER
Jailyn was easy to work with. Thanks
8/7/2025
Andrea H. VERIFIED CUSTOMER
I appreciate that friendly helpful staff. I service my 4runner every 5k miles and drive a lot so I am in there frequently. Jose always goes above and beyond.
8/7/2025
Linda H. VERIFIED CUSTOMER
Always the best service!
8/7/2025
Susan K. VERIFIED CUSTOMER
I spoke to the guy that checked me out and he was going to follow up with my concerns. He said he would call me afterwords. Dan
8/7/2025
Stephanie M. VERIFIED CUSTOMER
First, my service receipt from April 22, 2025 states "Complimentary Tire Rotations For The Life Of The Tires". When I mentioned this at the service department they said that wasn't the case.The tires are the original set that was on the car when i purchased it new.Therefore, I was charged for the rotation. I returned to my vehicle and looked at the return sticker they had placed on my windshield. The brakes had been marked in the yellow down from green with no notification or explanation before cashing me out. Lastly, this is small and somewhat pretty, however, they couldn't take the time to remove the last service sticker from my windshield and just slapped the new one on top of the old one. Tacky and not very professional. This was not a pleasant visit and I'm still not happy. My visit was 8/5/2025 and I wanted to return today 8/6/2025 to express my dissatisfaction. However, I did not for fear of over speaking my feelings. Thank you for the chance to let someone know that I wasn't pleased with my visit.
Stephanie M
8/6/2025
Sally T. VERIFIED CUSTOMER
Thank you for such a good experience atToyota service department! You all are awesome!
8/6/2025
Thomas K. VERIFIED CUSTOMER
Very polite, friendly and professional.
8/6/2025
Kayla W. VERIFIED CUSTOMER
U didn’t get the maintenance service due off my window on my dash.
8/5/2025
Karen G. VERIFIED CUSTOMER
Everything was just perfect from check in to check out!
8/2/2025
Brian B. VERIFIED CUSTOMER
Jailyn was very professional and easy to work with.
8/1/2025
Paula D. VERIFIED CUSTOMER
I appreciate Mr. Nunez explaining what & why things about my '07 Prius to keep it road worthy.⚜️
8/1/2025
Mary W. VERIFIED CUSTOMER
Always informative about service
Very friendly. Answers any questions we have
8/1/2025
Richard L. VERIFIED CUSTOMER
Knowledgeable,, courteous,,pleasant personality.
8/1/2025
Judie C. VERIFIED CUSTOMER
The problem I have with your service department is all your quotes are an “estimate” according to your staff. This is very deceiving to the customer. Both the transmission fluid change and oil change were higher than quoted. Then miscellaneous “shop supplies” charges added as well. That is not the proper way to do business. If I go to the grocery store and pick up an item for $20.00. I know it will be $20 + tax. Not additional charges. I feel sorry for elderly people that are on fixed incomes that come in for service. They may not be able to afford those “extra fees”. If I tell you the make and model of my car, your staff should be able to tell me exactly how much an oil change is for that particular vehicle. Adding the extra oil or possible more expensive filter etc. I just feel this is poor customer service and not a good practice. I’m sure I’m not the only person that has left your facility frustrated.