U didn’t get the maintenance service due off my window on my dash.
8/5/2025
Karen G. VERIFIED CUSTOMER
Everything was just perfect from check in to check out!
8/2/2025
Brian B. VERIFIED CUSTOMER
Jailyn was very professional and easy to work with.
8/1/2025
Paula D. VERIFIED CUSTOMER
I appreciate Mr. Nunez explaining what & why things about my '07 Prius to keep it road worthy.⚜️
8/1/2025
Mary W. VERIFIED CUSTOMER
Always informative about service
Very friendly. Answers any questions we have
8/1/2025
Richard L. VERIFIED CUSTOMER
Knowledgeable,, courteous,,pleasant personality.
8/1/2025
Judie C. VERIFIED CUSTOMER
The problem I have with your service department is all your quotes are an “estimate” according to your staff. This is very deceiving to the customer. Both the transmission fluid change and oil change were higher than quoted. Then miscellaneous “shop supplies” charges added as well. That is not the proper way to do business. If I go to the grocery store and pick up an item for $20.00. I know it will be $20 + tax. Not additional charges. I feel sorry for elderly people that are on fixed incomes that come in for service. They may not be able to afford those “extra fees”. If I tell you the make and model of my car, your staff should be able to tell me exactly how much an oil change is for that particular vehicle. Adding the extra oil or possible more expensive filter etc. I just feel this is poor customer service and not a good practice. I’m sure I’m not the only person that has left your facility frustrated.
7/30/2025
Ronna D. VERIFIED CUSTOMER
Always great service!
7/29/2025
Sally T. VERIFIED CUSTOMER
Jose Nunez is always pleasant and knowledgeable. I appreciate Jose and sll the members of the Service Team at Toyota in Tilton, Il. They are Simply the BEST!
7/29/2025
Morgan S. VERIFIED CUSTOMER
Thank you!
7/26/2025
Christopher C. VERIFIED CUSTOMER
Jailyn was awesome! Thank you. Great communicator, answered questions promptly, kind energy. Thanks Jailyn!
7/26/2025
Johnna S. VERIFIED CUSTOMER
Love my new Rav 4. Completely satisfied with all the people I have had contact with. Professional & very helpful.
7/25/2025
James T. VERIFIED CUSTOMER
You were interested in giving me good service and did so!
7/25/2025
Kenneth H. VERIFIED CUSTOMER
Everything went well
7/25/2025
Kevin G. VERIFIED CUSTOMER
I appreciate the kindness and courtesy of the employees at this dealership. Thank you once again for the great service you provide.
7/25/2025
Cynthia M. VERIFIED CUSTOMER
I understand my car was not by appointment but bing without my car for 5 days was rough
7/24/2025
Abdul A. VERIFIED CUSTOMER
The inspection was mostly based on the millage and not the actual condition of the car making the suggestion questionable
7/24/2025
Burgess W. VERIFIED CUSTOMER
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7/23/2025
Mangalore S. VERIFIED CUSTOMER
Excellent !!
7/23/2025
Cherylene K. VERIFIED CUSTOMER
I was at work and my son took my vehicle there. I got texted about all that was going on. Was completely in shock with the video of my car before they started. Didn’t know they did that! It only took 40 minutes to change the oil etc. according to my son. Got the results fast about how the car is doing. Jose took care of my baby. Thank you Jose Nunez.