Look up my last three service records you’ll get the reason I’m not satisfied with your Incompetent mechanics! I’ll go a step further incompetent Service Director !
8/12/2020
GREGORY K. VERIFIED CUSTOMER
Told me would take half an hour took about 20 minutes and out of there thanks
8/12/2020
Fred L. VERIFIED CUSTOMER
Appreciated professional service accord to me and on time delivery of service.
8/12/2020
Eleanor B. VERIFIED CUSTOMER
Everyone was very nice and accommodating
The only thing was, they were backed up in the service department and had my car for 5 days before repairs. Fortunately I wasn't going anywhere due to Covid.
8/11/2020
Craig G. VERIFIED CUSTOMER
You said the truck was running a little rough oh, and I thought that's what you were supposed to prevent.
8/11/2020
Mark M. VERIFIED CUSTOMER
Always a pleasure working with the well trained individuals at the service department. Robert is very knowledgeable and takes care business as well as the special needs of my Shelby and Boss Mustangs.
8/11/2020
Scott G. VERIFIED CUSTOMER
Rob was fantastic let me know the status of the repairs and also accepting the extended warranty. He is very helpful and approaches a high standard of customer experience. Thanks to the team at Hansel Ford Santa Rosa.
8/10/2020
Patricia P. VERIFIED CUSTOMER
Everything was great, except I missed having my truck washed. I should have asked.
8/9/2020
**** M. VERIFIED CUSTOMER
Amazing service as usual. You guys are amazing and worth the six hour drive. Thank you
8/9/2020
Edmond G. VERIFIED CUSTOMER
Great job by Woody
8/9/2020
Elaine M. VERIFIED CUSTOMER
I appreciate how hard you have worked to provide excellent service in a very challenging time. I like you so much that I came back to you after someone totaled my 2016 Mazda 3. Congratulatons and thanks to your team for their commitment to your customers. We are aware of your efforts.
8/9/2020
Carrie L. VERIFIED CUSTOMER
Want to say thank you for the great service and a great employee!
8/9/2020
Efrain S. VERIFIED CUSTOMER
Jorge provided excellent customer service was very helpful and answered all my questions. Very attentive to my needs and I noticed he the customer before me was satisfied with his service.
8/9/2020
Maria D. VERIFIED CUSTOMER
Excellent service, very professional
8/9/2020
Ryan S. VERIFIED CUSTOMER
Primo service as usual; I especially appreciate the ETA being accurate on when my vehicle’s service would be completed, as well as not trying to be upsold on service(s), but rather honestly being told what was needed, and what wasn’t at that time...keeps me coming up to Hansel from SF for service instead of going to a less trustworthy dealer closer by.
8/8/2020
Thomas M. VERIFIED CUSTOMER
Always happy with service
8/8/2020
Christine M. VERIFIED CUSTOMER
He was very polite and professional. Wish everywhere I went had great customer service like he displayed. 10 out of 10
8/8/2020
John D. VERIFIED CUSTOMER
I can’t emphasize or overstate what a fabulous spokesperson and representative Rob is to your organization. Rob’s upbeat and positive attitude is not only appreciated but in fact uplifting. It’s obvious that he cares about every customer he deals with as well as the Hansel organization.
8/7/2020
Richard S. VERIFIED CUSTOMER
Toby Hussey and the delivery drivers are amazing.They are why I come back. And the mechanics. Please thank all