Rob is the best and always provides professional advice and service.
8/20/2020
Kathleen K. VERIFIED CUSTOMER
Everything was great except for having to leave my car for 6 days at the dealership.
8/20/2020
Terri S. VERIFIED CUSTOMER
Robert was absolutely amazing. Friendly, helpful, and efficient! Thank you
However the woman who take the appointments seem incredibly unorganized. While my car was getting worked on, they called me to tell me I had missed my appointment. They also quoted the wrong price for my service when making the appointment. Maybe retrain?
8/19/2020
Jim T. VERIFIED CUSTOMER
Everything went really well and the service writer did a GREAT job. I was just a little disappointed that after having the truck for a couple WEEKS that it wasn't given even a quick wash. Kind of minor, but it's almost an expectation these days. The door handle and/armrest should have been wiped down too. Again, very minor issues.
8/19/2020
John D. VERIFIED CUSTOMER
It would have been nice if the car were washed. We are very satisfied with the service.
8/19/2020
Theresa-Bob S. VERIFIED CUSTOMER
You guys are wonderful and treat me so well.
8/19/2020
Cheryl S. VERIFIED CUSTOMER
I fell secure in knowing Woody is looking after my vehicle. He is very helpful and I trust him. He does a great job
8/19/2020
Carol S. VERIFIED CUSTOMER
Jorge went out of his way to help me.He has a wonderful kind efficient and professional manner!I'm so glad he was my service manager today
8/19/2020
John S. VERIFIED CUSTOMER
Fast and friendly
8/18/2020
STANLEY M. VERIFIED CUSTOMER
I think Woody does a great job.
8/18/2020
Jean L. VERIFIED CUSTOMER
AJ answered all questions I had. Service was a quick and efficient transaction
8/18/2020
Doreen R. VERIFIED CUSTOMER
I took my car in on a recall. Apparently it is ok.
8/18/2020
Theresa S. VERIFIED CUSTOMER
I had no idea when I purchased the car that diagnostics would not be available to me in Santa Rosa. Now I need to make an appointment in San Rafael to determine the issues with my vehicle. I was also told that part of my service included a car wash with service. Didn't get that either. Not happy with Mazda, but you're Ford and Mazda is now closed so I'm thinking you really don't care. Have not been happy with the car from day 1; this doesn't help. PS Jorge Parra was a good service rep. No complaints about him.
8/18/2020
Nora And. VERIFIED CUSTOMER
Still love our car !!!
8/17/2020
Rodney S. VERIFIED CUSTOMER
Jorge was great, his service and caring was greatly appreciated by me
8/17/2020
David P. VERIFIED CUSTOMER
Woody is the best
8/16/2020
James P. VERIFIED CUSTOMER
Rob was very helpful and patient when explaining the work to be done based on my needs. Excellent customer service
8/16/2020
Paulla D. VERIFIED CUSTOMER
Woody is the bomb????
8/16/2020
Mark A. VERIFIED CUSTOMER
My issue is with the service dept in general. The time before last I was there for a routine maintenance, I picked up my truck and was told there was a small oil leak, and to let them know about it next time so they could fix it under warranty. I was wondering why they didn't call me earlier about fixing it, why not be proactive?
So I went in again last week for another routine service and let them know about the oil leak, expecting to get it taken care of this time. I found out the parts had to be ordered. So now I have to go back once again (third visit now) to get this repaired.
I'm not too happy with Hansel Ford right now.
8/16/2020
John B. VERIFIED CUSTOMER
I need more information about follow up work that needs to be done. Also, when scheduling an appointment I received an immediate notification that my appointment was set however the only reminder I received was a week before the scheduled date of my appointment. The day before reminder would have been helpful.