Jorge has helped me a few times, he’s very professional and very attentive..
8/15/2020
ELIZABETH M. VERIFIED CUSTOMER
Under your care, someone damaged my car, and the manager was so rude and unprofessional.
. He needs some training on how to be helpful with the customers. It is so shameful that he would rather lose a client than fix the issue. I will never come back to Hansel, and I will make sure that everyone I know knows about it and takes their business someplace else.
8/15/2020
Adam W. VERIFIED CUSTOMER
Your customer service team once again proves why I keep purchasing cars from and having my services conducted by your company. I could buy a vehicle or have it serviced anywhere. I no longer even live in Santa Rosa. Keep up the great work and I'll keep coming back to this location.
8/15/2020
BARBARA C. VERIFIED CUSTOMER
Woody was fantastic.
8/15/2020
Cynthia M. VERIFIED CUSTOMER
Great service and Jorge gave excellent customer service.
8/15/2020
Victoria P. VERIFIED CUSTOMER
Always have received excellent service. We have bought 4 Ford Rangers, 2 Ford Focuses, 1 Taurus, 1 Ford Fiesta and I am probably missing 1 or 2 and they have all been brand new cars.
8/15/2020
HEATHER Y. VERIFIED CUSTOMER
Everything was very good EXCEPT, it took longer than I was told. And I had to contact the rep, rather than the rep contacting me. And at the end, when I asked about my car, I was told it needed new wipers. Why was I not told during the servicing so it could have all been handled at the same time? Other than these inconveniences, the service was an excellent experience. Thank you for taking such good and healthy care of your employees, customers, and our vehicles.
8/15/2020
Patricia L. VERIFIED CUSTOMER
AJ was great. He really listened to me (the car owner), and addressed all concerns. Excellent communication and keeping you in the know. Thank you!
8/15/2020
Heather K. VERIFIED CUSTOMER
A J and the rest of the Hansel Ford Service team are awesome!
8/14/2020
Mark H. VERIFIED CUSTOMER
Service dept. Is good. Sales. Dept. Is terrible......
8/14/2020
Matthew And. VERIFIED CUSTOMER
Great service!! Thank you Rob
8/14/2020
Jose L. VERIFIED CUSTOMER
Thanks for the service
8/14/2020
Lindsay S. VERIFIED CUSTOMER
AJ was excellent!!!!!
8/14/2020
KELLY H. VERIFIED CUSTOMER
Working with Robert is always great! He is quick and efficient with my check in and check out process. He is always friendly and asks how my day is. I appreciate his follow up with how my vehicle service is going!
8/13/2020
Stephen M. VERIFIED CUSTOMER
No repairs were even done. I was requested to bring my vehicle in the day before the repairs were to be done which I did. Waited through the whole next day and they never got to it. I needed my truck for my own purposes and so picked it up at the end of the day. The morning, being cool and damp would have been the best time to replicate the problem. I suppose I will make an attempt to have the problem addressed another time.
8/13/2020
Javier P. VERIFIED CUSTOMER
Yes I’m totally satisfied with the service I would say thanks for Been so helpful.
8/13/2020
Trina F. VERIFIED CUSTOMER
Okay
8/13/2020
DORI H. VERIFIED CUSTOMER
I have always been impressed with the Service Dept. and today with Bob Hussey
Was no exception.
DORI H