George did a great job explaining and finally locating the problem with my breaks. The driver side does break much smoother now.
Thank you,
KATHY G
12/17/2020
Mark H. VERIFIED CUSTOMER
Great service advisor.good job understood my needs
12/17/2020
EDWARD F. VERIFIED CUSTOMER
Good stuff
12/17/2020
ALISON Y. VERIFIED CUSTOMER
We've worked with Woody before and he's incredibly personable, straight forward with us, fast and very easy to work with. We said you front money is tight, as it is with most people after the year we've had and he was great with giving us options while also being realistic about what the car needs. We come back to Hansel because of Woody's great service and the care and attention our car gets there.
12/17/2020
Mark Scott. VERIFIED CUSTOMER
Service was excellent, but took too long.
12/17/2020
Lonnie M. VERIFIED CUSTOMER
As usual, great service from Rob
12/17/2020
LINDA T. VERIFIED CUSTOMER
Please try to understand I have absolutely no complaints David went above and beyond duty to clean my car for me which I have never had anyone do when that wasn’t part of the protocol I do not know why I have to be barrage constantly by everyone wanting to know every aspect of everything it’s making me crazy I can’t even do anything or talk to anyone on my phone anymore without all these clicks dings people sending me stuff wanting my attention I’m trying to leave and go to Southern California I need to be left alone I am happy with everything David did there is not one negative thing I have to say please make check all the appropriate boxes yourself
12/17/2020
Wanda H. VERIFIED CUSTOMER
I had a simple oil change and the car was leaking oil afterwards. Had to take it back. We live 45 minutes away so it is basically a whole day shot to fix something that never should have happened.
12/16/2020
Salvatore L. VERIFIED CUSTOMER
Woody Baragan was great to work with!
12/16/2020
MERE V. VERIFIED CUSTOMER
Customer service was really efficient much appreciated. Thanks
12/16/2020
JEFFERY C. VERIFIED CUSTOMER
The service team is always helpful and seam to work together very well. It has been a good experience every time I have went in. Thanks
12/16/2020
Irene A. VERIFIED CUSTOMER
As usual, AJ was great to work with. He’s the best!
12/16/2020
Lori F. VERIFIED CUSTOMER
Was not happy they wanted to keep car for third day, due to no response from Ford regarding door latches ( recall). However I picked car up knowing I may have to bring car back in.
12/16/2020
John C. VERIFIED CUSTOMER
Very friendly, and knowledgeable. Got us in and out quickly.
12/15/2020
ELLEN M. VERIFIED CUSTOMER
Woody has always taken excellent care of my vehicle and I trust that he will always be there for his customers
Woody deserves a raise!
12/15/2020
REGINA G. VERIFIED CUSTOMER
Always great service . We really appreciate the constant communication keeping us updated about the pick up of the car, how the service is going and when the car will be delivered to our house. Thank you.
12/15/2020
MICHAEL C. VERIFIED CUSTOMER
Rob was great to work with.
12/15/2020
Morgan M. VERIFIED CUSTOMER
Woody and Wayne were so helpful!! They’re the best
12/13/2020
Kenneth L. VERIFIED CUSTOMER
I called to say I would be about 45minutes late for my service appointment and I was told that it was not a problem. When I arrived I was attended to by another team member until Woody was free from his current client. Woody always treats us like old friends and makes us feel welcome and important. We have been with Hansel Ford for our vehicle purchases and service for over 30 years. We’re still happy with our experiences.
12/12/2020
Adam M. VERIFIED CUSTOMER
I believe my service contacts name was Rob. He did an amazing making sure that I felt like my needs were of paramount concern. He walked me through my warranty and kept me in the loop with everything that was happening. Even when it was busy he kept his composure and treated each person with a high level of respect. A+ for y’all’s team. I’ll be back and I’ll recommend people to y’all.