Hansel Ford Auto Repair Service

I really like David’s attention and the professionalism thank you for your help

Dont mind giving praise to the service. Could of done without the free trade in value.

I have always had aj and felt very cool about his service. I was given George today. For starters the lady who took my appointment, put 10 and I am pretty sure I said 11 but I apologized and was seen however she informed after I inquired about my maintenence package and she twice confirmed that I had 5 more oil services left. The last time I called I recieved that answer as well with reporting my mileage. As I know covid has affected all, I missed that appointment and I know it was not intentional but twice to be told the incorrect information in a business regardless of me knowing my package, I should have been given correct information atleast once. When I was shocked to pay 100 and had to figure out transport to a bank to deposit a check to deposit my check, as I wasn't expecting this and didn't want to lose my needed appointment, i had to call a friend and then George was rude again. I am not sure if I was rude by being tired but the friendliness was very poor to me when I just wanted to get my car done. Tnis time is stressful and I really did not appreciate how we were spoken to by him, and then him telling me my car couldn't be paid for because of parts etc when I was getting a standard oil change that he said was 99? I'm confused of where other charges would add to this? The end of our appointment was ok and its a sensitive time,, but most of it was pretty awkwardly not necessary and my friend agreed.. Aj was as always very nice and cool.

Could you please take Thomas off your records? I am the sole owner. Thank you. Lisa Hanley

Great as always. Too bad about no wash

Jorge was absolutely wonderful from the second I stepped into the service building. He made sure I felt comfortable and confident in Ford to take care of my car and provide the best of customer service. When I came across a problem with financials due to a Covid caused furlough Jorge took the extra step to find a solution that worked for me and gave me an absolute Christmas Miracle. I will always make sure to ask for Jorge when it comes to anything regarding Ford.

David helped me earlier than they were actually open to get a lift so that i could get to work on time as an RN which i appreciate so much. he was very kind and professional.

Fast and friendly service all the time

Always great people and service, thanks!

I couldn’t be happier. Robert exceeded all my expectations and made me feel very comfortable coming to you for any problems I might have with my new Ford. I’ve driven a Ford truck since the 80s and with a perfect record would drive nothing other!! Thank you so much for building a superior truck!!!

We are loyal Hansel fans.

A.J. Is the best. Very professional and kept me informed at all times.

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Great service, thank you!

Everything went very smoothly. The estimate of time I would wait was accurate. Safe and hygienic measures during COVID19 epidemic were observed. I was treated with friendliness and felt reassured that my car was in good shape.

Woody is the man! Always takes house care of my fleet.

The only disappointment was that my car was not washed

Overall great customer service- efficient and Personable.

Everything was excellent, thank you!

The service team is great and really took care of me. They are the best!