You treated a “walk in” like an “Express” customer. You made a difficult day much easier. Thank you.
You now have me as a repeat customer.
2/8/2020
John A. VERIFIED CUSTOMER
Very happy with Jason’s attention to my service needs
2/8/2020
Stephen T. VERIFIED CUSTOMER
Jason was great. Service was done in a timely manner. Service was excellent.
2/8/2020
Npg C. VERIFIED CUSTOMER
Staff very friendly, personable, and great service.
2/8/2020
Mary E. VERIFIED CUSTOMER
Great service
2/8/2020
Gail G. VERIFIED CUSTOMER
I dropped the vehicle off Thursday at noon. I received a text at 3 saying I would be informed about the progress of my vehicle. I heard nothing further. I texted at 9:10 Friday morning and got a call almost immediately promising she would call me within 30 minutes as soon as technician hhad done some measuring. An hour later, I texted again and she called in response to my text. I approved the work but said I needed the car by 3. She said that was probable. I received a text around noon saying we were on target for time and the car would be ready by 3. I arrived at 3:20 and the car wasn’t ready. At 3:45, Jess said the recall had not been done but she
Promised it would be no more than 30 minutes. At 4:30, I was paying for my car.
2/8/2020
Fe K. VERIFIED CUSTOMER
No one greets you when you show up for service appt. you have to look for someone. They did not wash the car after service but say come back within 90 days for car wash. Lame. And way too many texts. Stop bugging.
2/8/2020
Michael S. VERIFIED CUSTOMER
Easy and efficient.
2/7/2020
Janeanne R. VERIFIED CUSTOMER
Paul Grey always goes the extra mile is always polite and should something go awry he takes care of it promptly with a smile.
He’s a wonderful asset to your Central Coast team.
2/7/2020
Mark B. VERIFIED CUSTOMER
Courtesy call would be nice if there is a delay on the service. I had to call twice to talk to the service advisor. Never got a call back.
I had to call back the next day to get a status.
2/7/2020
Allison H. VERIFIED CUSTOMER
Jason was very professional and helpful with our service experience. Our problem is actually with the service technician who worked on our car. Thank goodness that Jason was able to take care of the matter.
2/7/2020
Elaine U. VERIFIED CUSTOMER
Much approved reception/acknowledgement by a service rep when I arrived.
2/7/2020
Jacob S. VERIFIED CUSTOMER
It was great! Much shorter than i expected and the complementary car wash was a pleasant surprise
2/7/2020
Blake B. VERIFIED CUSTOMER
It was suppose to be a 4 hour service job and turned into me having to call several times to find out the status of my car. It made that day very difficult given I finally heard back at 3pm (dropped off my car at 8am). If there were issues with my car, it should have been communicated. To not hear back left me feeling concerned and not sure what was going on. When I finally heard from my service advisor, she told me "I thought I texted you." I did get a call from a sales person about 30 minutes after dropping off my car "in reference to my car in for service." I would suggest you wait until after somebody gets a car back to reference somebody's car in for service. Overall displeased with the experience.
2/7/2020
Adrian S. VERIFIED CUSTOMER
I was never updated on my vehicle status. I had too keep texting and calling.
2/6/2020
Joan T. VERIFIED CUSTOMER
Gabby has helped me with this recent situation and one other with my 2017 legacy. I call her “my go to girl”. She is efficient and goes the extra mile to help. I appreciate it very much when I’m helped by someone like her. If I have any future car needs I will definitely call on her for assistance.
2/6/2020
Kenneth S. VERIFIED CUSTOMER
Jason is the man! Straight to the point, and made it an Organic interaction!
2/6/2020
Karen H. VERIFIED CUSTOMER
Jason Chesbrough was excellent thankyou so much!
2/6/2020
Patty F. VERIFIED CUSTOMER
Gabby was efficient fast and helpful in explaining any questions that I had I really felt that she was looking out for my best interest thank you Gabby!