Service was excellent but your phone system is lousy.
2/17/2020
Rosalie S. VERIFIED CUSTOMER
The service was good (I would give it an 8/10); a car wash (instead of a coupon) would have made it great (15/10).
2/17/2020
Darren G. VERIFIED CUSTOMER
Thanks for the help! You guys are the best!
2/16/2020
Robert T. VERIFIED CUSTOMER
Great crew, They exceeded all my expectations
2/16/2020
Staci K. VERIFIED CUSTOMER
Awesome!
2/16/2020
Joanne P. VERIFIED CUSTOMER
Need 2 people at cashier to alleviate customer wait time.
2/16/2020
Sandra S. VERIFIED CUSTOMER
Gabby was instrumental in obtaining warranty information on a previously paid for service ( from a different Subaru dealer), which allowed me to get a refund from them, so I could then pay her dealership for the “real” car issue. I will definitely go there again, thanks to Gabby!
2/16/2020
Joanne S. VERIFIED CUSTOMER
It was a great experience as always. Easy in and easy out.
2/15/2020
Deborah D. VERIFIED CUSTOMER
Paul is always professional and very helpful.Due to his service I would recommend your service dept. To anyone with a Subsru.
2/15/2020
Pearl M. VERIFIED CUSTOMER
Thanks!
2/15/2020
Larry M. VERIFIED CUSTOMER
Your team has developed a well oiled machine. Your employees are all very dedicated and focused on your mission. Sales, service, and support staff all seem to enjoy working at Kirby. Paul, the service writer is very knowledgeable and professional. We enjoy having our car serviced there.
2/15/2020
Mark B. VERIFIED CUSTOMER
I was told by my advisor (Jessica) that my car was going to be done around 2pm. No phone calls about any delays. First time I called, spoke w someone and would let my advisor aware (Jessica) that I had called about my car. This was at 2pm. I waited until 230pm for her to call me back. She never did and decided to call you guys again. I spoke to one of the personnel in service department and was able to find out that my car wasn't going to be ready until 4pm. The reason for trying to get my car around two is that to NOT hit traffic on the way to orange county, and also to NOT use the loaner car. Had I gotten a courtesy call about the delay, I would have left early and not worry about it. So far she's 0/2. Meaning this is the second time she did this to me. I do appreciate her giving me a wash voucher the first time. However, I'd rather much be informed about the delays rather than getting free stuff. Also, I didn't realize you guys stopped giving courtesy car wash after service, which isn't a big deal.
2/15/2020
John K. VERIFIED CUSTOMER
Very much appreciate Gabriela. She was communicative about about timing and provided updates, as I was waiting at the dealership. She went over the inspection report thoroughly, and answered the many questions I had.
Please extend my thanks to your team member who washed my car. They did a fabulous job!!
2/15/2020
Jimmy H. VERIFIED CUSTOMER
Nice loaner, Gabby was very professional and personable. Service completed before promised. Two thumbs up
2/15/2020
Birgit J. VERIFIED CUSTOMER
Jason provided top notch service and we were quite pleased to have him handling the repair process for us. He communicated in real time and kept us updated at each step, He was honest in his assessment of what needed to be repaired right away vs. what could wait until the next service appointment. He provided us with a nice loaner vehicle so we weren’t without a car for four days. He also set up a service appointment for our other Subaru. He genuinely cares about his customers and made us feel welcomed and pampered. Thank you Jason!
2/15/2020
Catherine G. VERIFIED CUSTOMER
Gabriela was a friendly, businesslike professional. Her service staff guided me into the Express line, and she set up my maintenance visit within minutes. Then, I waited for a short time until the work was completed. It was the BEST service visit I’ve ever had! Why didn’t I buy a Subaru years ago? A thousand thanks!
2/15/2020
Steven F. VERIFIED CUSTOMER
Paul was very helpful. He saved me a lot of time. I'm grateful. Here explained everything to me in an understandable way.
Thank you!
2/15/2020
Lydia B. VERIFIED CUSTOMER
Prompt, courteous and professional
Thank you ??
2/14/2020
Richard D. VERIFIED CUSTOMER
Quoted an hour for the service and finished in 35 minutes! Thanks for the prompt service.
2/14/2020
Bruce S. VERIFIED CUSTOMER
Gabriela did a great job. One concern - not about her- battery test you ran said our battery needed replacement. Battery is 13 months old, came from AAA. Had them test it. Battery tests fine - no problem. Tech says this happens often. That’s a problem and a concern. Why would dealer’s test indicate a problem but AAA says ok. Battery testing isn’t rocket science.. Thanks