Very friendly and efficient service, glad I have such a dependable vehicle and a great place to bring it to.
2/14/2020
Dale W. VERIFIED CUSTOMER
You are the best.
2/14/2020
Lorinda B. VERIFIED CUSTOMER
Jason and team are Awesome! Thank you Kirby Subaru! We are completely satisfied!
2/14/2020
Irshad H. VERIFIED CUSTOMER
Gabby was very friendly and took the time to try to fix the problem.
2/13/2020
Larry B. VERIFIED CUSTOMER
Perfect service visit, start to finish.
2/13/2020
Savannah R. VERIFIED CUSTOMER
Everyone was extremely accommodating, the service was fast, and the service team took extra steps to make sure my car was adequately taken care of.
2/13/2020
Carmen L. VERIFIED CUSTOMER
Paul is extremely patient and kind. He delivers consistent and reliable service. He is fair- honest and very connected with the team at Subaru. Whe. I do business with him- I am confident that he will be a part of a team that works well together to provide continued excelled service.
Although I am anxious when it comes to repairs... I know that when working with Paul- he seems to lower the affective filter - and it appears his relationship with the cashiers, specialists, and other teams... communicate and treat each other with respect.
Thank you for letting me share this experience.
2/13/2020
Elizabeth G. VERIFIED CUSTOMER
Dennis Espinosa was courteous and friendly. He did a good job of keeping me informed. The repair took longer than I expected, but Dennis explained that they were waiting for a part. It was great to have a loaner! And thanks for washing my car exterior.
Cheers,
Liz Gaspar
2/13/2020
Susan F. VERIFIED CUSTOMER
After experiencing a very stressful day, Kirby Subaru resurrected my day. I took my car through a car wash and it tore off my Thule storage box. The crossbars were destroyed and I was at a loss. Thanks to another wonderful person, I was able to get my Thule packed into my car. I was quite shaken by the event as I had traveled thousands of miles and was within reach of being with my son in Burbank. As a 66-year-old woman on a solo road trip, I had my confidence shaken. I was thankful that the crossbars were in stock and they were installed within 45 minutes. But to my utter joy, the service person must have relayed my story to Management and they did not charge me for installation. Twice in one day I was reminded of the goodness of the human spirit. As we move through these shaky times in our country it is so important that we greet each other human to human. That is what happened to me today. Many thanks to your dealership and to the lovely woman that listened and responded to me..
2/13/2020
Lance D. VERIFIED CUSTOMER
Everything was fine. Thank you
2/12/2020
David B. VERIFIED CUSTOMER
100% happy!
2/12/2020
Nelly M. VERIFIED CUSTOMER
Thank you. I wish there was time to have the car washed. I did get a coupon.
Thank you but I will have to make time to take car to the car wash place.
2/12/2020
Bob P. VERIFIED CUSTOMER
All good with Jason. Will be back.
2/12/2020
Gregory D. VERIFIED CUSTOMER
I’m 71 years old. When I was in junior high and part of high school I worked at my dads drug store. In college I worked at a high end department store. Then I went to Vietnam. When I got out I got a management position at that same store. Bullocks Westwood. 1970. Everything from my early childhood was about customer service. I just came for the 6 month service for my 2019 Subaru Outback. No big deal. I walked into the service office and only 3 people there at that time. No customers. No one looked up. Girl in the front looking down like she was busy. Guy in left back and girl right back in a conversation. They never looked at me or acknowledged I was there. I stood for approximately 2 minutes looking towards them and they never looked towards me. I sat and then after approximately one minute guy on left rear finally acknowledged me. I stood and sarcastically asked if they were done with their conversation. I was a little bit pissed off. I then got help. So much for the customer is more important than their personal conversations. Sorry. I’m a customer comes first taught person.
2/12/2020
Carol E. VERIFIED CUSTOMER
Chris was an incredible customer support person even though his primary job isn’t customer support. He is the reason I will be returning to Kirby to service my Subaru!
2/12/2020
Jason L. VERIFIED CUSTOMER
Jason was awesome!
2/12/2020
Crisanta B. VERIFIED CUSTOMER
Excellent job. Thank you.
2/12/2020
Delia C. VERIFIED CUSTOMER
Thanks for trusting me with a 2020 loaner!!
2/12/2020
James F. VERIFIED CUSTOMER
My wife and I were completely satisfied with your professional and friendly service. Thank you very much. Jim and Susan Felland
2/11/2020
Frank R. VERIFIED CUSTOMER
I really appreciate the service I received from Kirby Subaru. Today I was informed about a problem my car has that is still under warranty. I am pretty sure that the dealership my other cars were from in the past would have waited until the warranty had expired before informing me of the problem. Kudos to you Kirby's.