Dennis was very kind & easy to work with. I appreciated his straightforwardness & understanding. Thank you so much.
2/5/2020
Gerardo F. VERIFIED CUSTOMER
they said my vehicle was going to have it on tuesday and they completed the job with the estimated time they gave me. Defenitely a great experience.
2/5/2020
Cinzia R. VERIFIED CUSTOMER
Jason was professional, courteous and friendly. It was a very positive experience and my dog loves the Subaru suv Jason gave us. I will definitely recommend Kirby Subaru.
2/5/2020
Bruce S. VERIFIED CUSTOMER
Took quite a while to repair flat but you were busy. As we left, we noted tire problem light was still on. Had to get tech with computer to reset the warning. But, all was done without an appointment and in between a full house of service bays! Thanks.
2/5/2020
Isabel M. VERIFIED CUSTOMER
Very good service always excellent
2/4/2020
Daena C. VERIFIED CUSTOMER
Excellent customer service. Paul was knowledge and helpful, and I appreciated that he explained what would be happening with my car.
2/4/2020
Margaret H. VERIFIED CUSTOMER
Everyone is always very friendly and it’s always a very efficient process of getting my car serviced.
2/4/2020
Aleth I. VERIFIED CUSTOMER
The handsome guy that help me (sorry I forgot his name, his GOD sent, very nice and helpful, please tell him thank you
2/4/2020
Robert A. VERIFIED CUSTOMER
Gabby is always very helpful and polite!
2/4/2020
Jesse L. VERIFIED CUSTOMER
Gabby is a great service advisor! Always goes above and beyond the call of duty.
2/4/2020
Lisa W. VERIFIED CUSTOMER
Excellent service all around!
2/4/2020
Charles A. VERIFIED CUSTOMER
Absolutely first-rate...in fact was somewhat overwhelmed at the professionalism.
My compliments and was VERY much appreciated
My best wishes ...¡¡¡les felicito !!!
2/3/2020
Victoria T. VERIFIED CUSTOMER
I had an appointment for a recall and a brake light indicator on my dash. The car was supposed to be returned to me at noon. At noon Dennis called to say the mechanic had to work on the car to resolve the brake light issue. I heard nothing and called around 430pm and was told they'd call me back. I called again at 5pm, and was told they'd call me back because they were too busy. I called again at 515pm only to find out they would need to keep the car overnight and I had no loaner car, and had to make arrangements for rides from people to get home. They did not offer a loaner to me when telling me the car had to stay there.
The next day I heard nothing by noon so I had to call again to get a status. When I asked what was wrong with the car all I was told was "it was a programming error," which isn't a lot of information on why it took so long to resolve the issue.
The work on the car is satisfactory and there are no issues now. But the customer service part of it could have been handled a lot better.
2/3/2020
Randy J. VERIFIED CUSTOMER
This was our first service on our brand new outback. I had mistakenly applied the rear tire pressures to the front and vice a versa. Your technician was right on the money and saw this mistake and corrected it back to the way it should’ve been. I’m impressed.
Great service
2/3/2020
Rex M. VERIFIED CUSTOMER
Service department is outstanding-Paul took exceptional care in sorting out and taking care of a complicated situation.
Thank you Paul and the entire service dept.
Susie & Rex M
2/2/2020
Andrew B. VERIFIED CUSTOMER
I love Kirby
2/2/2020
Frank A. VERIFIED CUSTOMER
Paul took good care of me
2/2/2020
Corrie C. VERIFIED CUSTOMER
Thank you for the loaner, beautiful car and makes the process easier!!
2/2/2020
Mark Z. VERIFIED CUSTOMER
Gabby was quick and professional. She was very nice even though I didn’t make an appointment ??????