Jason was very helpful and he communicated with me through out the prices.
Thank you.
2/11/2020
Cathy V. VERIFIED CUSTOMER
I was taken on time, and treated very well.
2/11/2020
David C. VERIFIED CUSTOMER
Helpful staff
2/11/2020
Dawn M. VERIFIED CUSTOMER
Perfect customer service.
2/11/2020
Thomas H. VERIFIED CUSTOMER
Paul went above and beyond to get help from Subaru.
Many thanks
2/9/2020
Joane T. VERIFIED CUSTOMER
Great service
2/9/2020
Alan F. VERIFIED CUSTOMER
Sending us messages that my car is in good hands while I'm about to drive away from the dealership drop off is just annoying. Texting to say call if you have any questions an hour before planned pickup makes no sense when the parts didn't arrive at 8AM. Shouldn't it have been pointed out by someone at pickup that an item "requiring immediate attention-failed" and another "may need future attention" were noted on service technicians Inspection Sheet? Not having parts available for a scheduled recall fix is an issue.
2/9/2020
Luke R. VERIFIED CUSTOMER
Jason is incredible - so thankful for his care and help!
2/9/2020
Jackie P. VERIFIED CUSTOMER
Smooth and efficient. Thank you.
2/9/2020
Julia H. VERIFIED CUSTOMER
Communication was great. Happy with the free loaner car. My dog loves his new stuffed Subaru toy too!
2/9/2020
Kurt H. VERIFIED CUSTOMER
Just moved from Annapolis MD to Ojai, so my 1st visit to Kirby Subaru was to the Service Department. I was greeted by Jess Sanchez who did a quick computer lookup on my 2016 Legacy. She was very friendly but totally businesslike in understanding why I was there, what I needed, how Kirby would resolve the issues, how much it would cost, etc. She lined up a loaner (my service window started late in the day), and promised my car back the next day. Everything Jess did was wildly professional -- and I would rate her #1 or #2 of ALL the service-advisors I've experienced in my 50+ years of car ownership. (Hint to Kirby Management: Give this woman a raise, and position her to run all your Service Advisors!) 5-stars hands down. Thank you Jess.
2/9/2020
James V. VERIFIED CUSTOMER
Yes, Jess was friendly and very helpful. She greeted me right away and was able to get my car in to service in a timely manner. Jess’s estimate of how long the service was going to take was accurate. She greeted me again at the cashier area when my car was ready. This was my first time at this dealership and by far this was a very pleasant experience. I will definitely recommend your dealership for any of my Subaru needs.
2/9/2020
James G. VERIFIED CUSTOMER
Very friendly and professional
2/9/2020
Adam Y. VERIFIED CUSTOMER
The Subaru team was awesome as always!
2/9/2020
Tammy G. VERIFIED CUSTOMER
Gabby is great! Keeps me informed of status and makes everything easy!
2/8/2020
Beth S. VERIFIED CUSTOMER
Gabriela was terrific. But the time between when she told me the service was done and the car wash completed was very, very long.
2/8/2020
Mike P. VERIFIED CUSTOMER
Dennis was great. Super helpful.
2/8/2020
Leslie H. VERIFIED CUSTOMER
Jason was great!
2/8/2020
Brendan B. VERIFIED CUSTOMER
Thanks Jason!
2/8/2020
Hristo M. VERIFIED CUSTOMER
A very nice woman approached me when I drove up and walked me in, and Jessica was very helpful, and quick with getting me in and out.