Overall it was a great experience. The wait time was low and they had my truck done fast. My only complaint is I wish the service included small details such as complimentary vacuumed floorboards and a clean windshield.
3/2/2020
Charles F. VERIFIED CUSTOMER
Jacob was very helpful and knowledgeable.
3/1/2020
Raymond C. VERIFIED CUSTOMER
Jacob as well as the service technician went above and beyond my expectations. I will definitely be returning with my vehicles for any of my future service needs.
3/1/2020
Doug H. VERIFIED CUSTOMER
None
3/1/2020
Lynn K. VERIFIED CUSTOMER
Outstanding service! While my vehicle was being serviced an unexpected error occured which cause me to be there several hours longer than anticipated. I am extremely pleased with the fact that they kept me well informed. During each step. I could tell that they were doing everything within their control to expedite taking care of the issue. That weighs a lot in providing excellent customer service. Thank you to the Arrow Ford - Quick Lane team. I will be back again.
2/29/2020
Rose M. VERIFIED CUSTOMER
Jacob is definitely an asset to Ford company. He is an exceptional employee.
Thank you Jacob for your hard work and dedication.
2/29/2020
Joe H. VERIFIED CUSTOMER
Looks like the tire pressure wasn’t checked!
2/28/2020
Christine V. VERIFIED CUSTOMER
Michael gave me information to make an informed decision regarding my car that could save me time and money.
2/28/2020
Kendra G. VERIFIED CUSTOMER
I was told there is nothing wrong with my brakes even though they squeal really bad every morning. Wet dry cold hot. And I am tired of it. They said they sprayed some stuff and hopefully it will help. If it doesn’t I will call back
2/28/2020
Mike A. VERIFIED CUSTOMER
Upon leaving the dealership, my car popped its check engine light because one of the mechanics overfilled my car engine with oil and is causing too much pressure in my engine. I will be returning in the morning to get it fixed.
2/28/2020
Carl H. VERIFIED CUSTOMER
They did a great job they got me in and out in reasonable time and gave perfect suggestions for my vehicle and treated me like a real professional should treat a customer.
2/27/2020
Michael P. VERIFIED CUSTOMER
She is always a great person to work with!
2/26/2020
Victoriano G. VERIFIED CUSTOMER
Great all around customer service
2/26/2020
Ron H. VERIFIED CUSTOMER
Required work completed in a timely manner.
Thanks,
Ron
2/26/2020
Malcom J. VERIFIED CUSTOMER
You guys always do a great job for us. Thanks.
2/26/2020
Jerry L. VERIFIED CUSTOMER
Superb service
2/26/2020
Jerry L. VERIFIED CUSTOMER
Excellent service
2/26/2020
Jeffrey A. VERIFIED CUSTOMER
Great job, fast service, thanks
2/25/2020
Thomas P. VERIFIED CUSTOMER
Even though I was completely satisfied with my service, I wish there was more detail on my bill/receipt; like what was my tire pressure before correction or what is/was found on the multi point inspection. The items that were checked looked as if they were checked in haste.