Tara was absolutely amazing!
From start to finish she maintained communication the entire time and followed through with everything she said she would. Very knowledgeable and a pleasure to deal with! Arrow Ford is lucky to have her!
2/17/2022
Jessica F. VERIFIED CUSTOMER
He has always had great costumer service!
2/17/2022
Henry D. VERIFIED CUSTOMER
I went in to order parts for a recall he helped me out.
2/17/2022
Sheree H. VERIFIED CUSTOMER
Really nice people and they do a good job
2/17/2022
Shawn W. VERIFIED CUSTOMER
It was a difficult set of circumstances and I wasn’t happy but Nelson made it right in the end. I appreciate his efforts to go the extra mile to get things worked out!
2/17/2022
Chris D. VERIFIED CUSTOMER
Excellent communication, timely and effective. Customer service well exceeded expectations. This is the type of service that keeps me coming back to Arrow Ford. Very grateful and appreciate Tara’s time and efforts. I don’t typically respond to surveys, but she deserves a high review. Thank you again.
2/16/2022
Edwin C. VERIFIED CUSTOMER
Kept me apprised of the process. He got the tow truck to us quickly. And arranged for shuttle. Thanks again Arrow Ford.
2/16/2022
Johnny P. VERIFIED CUSTOMER
Tara is awesome. Armando Calderon went out of his way to give me a ride to and from the dealership
2/15/2022
James Y. VERIFIED CUSTOMER
Thanks
2/14/2022
Donald M. VERIFIED CUSTOMER
Tara was very thorough and professional. She communicated with us well.
2/14/2022
Marisa W. VERIFIED CUSTOMER
He was very helpful and the service was excellent
2/14/2022
Jeffrey O. VERIFIED CUSTOMER
Very kind and nice!
2/13/2022
Melissa P. VERIFIED CUSTOMER
Nathaniel was very friendly and polite… Thank you!
2/13/2022
Joe G. VERIFIED CUSTOMER
Great service in at 8am out by 835am
2/13/2022
Billy T. VERIFIED CUSTOMER
Thank you
2/13/2022
Charles W. VERIFIED CUSTOMER
Bad
2/13/2022
Jessica B. VERIFIED CUSTOMER
The customer rep didn’t listen to me. He Heard- key words and just talked down to me when I corrected his statements of what is wrong with my vehicle, he seemed bothered by having to listen and deal with me from the second I came in to when I left. Also calling a grown woman ‘honey’ after she disagrees with you is just unacceptable!
At check out I asked the rep how many ford points I had and he replied with ‘cents’, I again ask ‘how many is that’ and he said ‘just cents’. This person is clearly uninterested in customer care and I am not sure that I’ll be back for anything but warranty work!