When I had my car last serviced in April, it was because it was still under warranty and the under the motor shield was falling down as some of the screws have been lost now the car was sold to me with this problem in February and i went back in April for repair, and now in September and during the oil change, I came to find out the whole under motor piece is missing. When I came in for the oil change, I had two Norm Reeves coupons, apparently one was used and the other one was never returned to me, which I might’ve used for the repair of that under the car shield. So I’m feeling kind of angry about the whole thing and I don’t understand the bill, as the first coupon gave me an oil change for $25 and I was charged $40 ; strike two. The Honda dealer in Poway is closest to my home. I’ve already gone to the Honda dealer on convoy Street and their price is cheaper than yours For the installation and the price of the under the car motor shield; strike three.!! Dorothy M
9/6/2025
Jose F. VERIFIED CUSTOMER
Ernesto like always has a great customer service, a great attitude and he’s always very helpful!
9/6/2025
Attila A. VERIFIED CUSTOMER
Left the car.
On wednesday and no communicaution for a day. Then I called in Thursday afternoon.I was told that more repair needed on the car.And the dealership needs to order more parts. That will take another day. My whole week was changed because of no communication to me and.
No I have to bring back the car next week which also changes my schedule.
9/6/2025
Alicelynn C. VERIFIED CUSTOMER
I was happy to get the thorough and prompt service that I received for my rather unique problem. Everyone in service department was helpful and professional.
9/6/2025
Harold C. VERIFIED CUSTOMER
A service person was very knowledgeable and very concerned about the issues regarding our vehicle
9/5/2025
Ma Patrick. VERIFIED CUSTOMER
Very Good Service Thank You!
9/5/2025
Annette K. VERIFIED CUSTOMER
Very friendly and efficient. Always a pleasant experience.
9/5/2025
Jimmy R. VERIFIED CUSTOMER
Ernesto was very professional and helpful
9/5/2025
Tanya A. VERIFIED CUSTOMER
Service advisor was excellent
9/5/2025
Linda L. VERIFIED CUSTOMER
Ernesto was very good. He explained everything & the work was done on my car earlier than predicted
9/5/2025
Michael F. VERIFIED CUSTOMER
I think I found four different service advisories at the store and all of them seem to be great
9/4/2025
Erica M. VERIFIED CUSTOMER
Service Advisor was very knowledgeable and hospitable. He was able to rectify a previous issue that wasn’t aware of.
9/4/2025
Maria S. VERIFIED CUSTOMER
Your Honda representative John Beck was courteous, friendly and very detailed. He answered all my questions and provided estimates for future visits to come. Than you.
9/4/2025
Brandon L. VERIFIED CUSTOMER
Ernesto was very professional and friendly. He explained everything before and after my service. His attention to detail and customer service is superior. He gets 10 stars ⭐️ on my view. Honda is lucky to have such a talented well trained employee. Thank you Ernesto.
9/4/2025
Thanya O. VERIFIED CUSTOMER
They are excellent.
9/4/2025
Laurie T. VERIFIED CUSTOMER
Ernesto is the best! He is honest, caring and communicates well.
9/4/2025
Joyce J. VERIFIED CUSTOMER
Ramez didn’t try to sell me anything I didn’t really need. I appreciate that so much.
9/4/2025
Debra M. VERIFIED CUSTOMER
John is extremely efficient & knowledgeable. I love your dealership!!
9/4/2025
Ronn E. VERIFIED CUSTOMER
Excellence demonstrated.
9/4/2025
Keri C. VERIFIED CUSTOMER
I look forward to working with you again! Starting with the very sweet and great customer service on the phone with Ashley, then Ernesto and his helpfulness, having a Lyft ride set up to get me to work, it was a good experience and I would gladly recommend you!