Super professional and friendly. Waiting area was clean and comfortable. Maintenance was prompt and reasonably priced.
9/14/2025
Steven M. VERIFIED CUSTOMER
Accommodating, prompt, informative, and courteous
9/14/2025
Sydney R. VERIFIED CUSTOMER
Ernesto was very professional and very kind. I had an amazing experience. You have a good one on your hands with Ernesto.
9/14/2025
Dana H. VERIFIED CUSTOMER
He is very professional. Glad he was able to assist me.
9/14/2025
Anthony P. VERIFIED CUSTOMER
Ramez provided excellent customer service skills, and updates as promised. Very pleased with our service experience!
9/14/2025
Rose L. VERIFIED CUSTOMER
I took my car in for the first time and had Ariel help me! I scheduled an appointment for an oil change and she was so nice and helpful. I will definitely be coming back to her next time I need services due!
9/14/2025
Jennifer M. VERIFIED CUSTOMER
From beginning to end, Ernesto made sure that me and my vehicle were taken care of. His communication with me through the repair was excellent. Huge thanks to Ernesto for making me feel reassured that I made the right choice by taking my vehicle to your dealership.
9/14/2025
Phuong N. VERIFIED CUSTOMER
Mr. Ernesto is very friendly, helpful. He is very knowledgeable of car by getting my car air conditioner fixed.
9/14/2025
Virginia M. VERIFIED CUSTOMER
We were very satisfied with the service but this is the 3rd time we have had to return to have the tire pressure sensor reset. Ernesto is great! Caring above and beyond but tire pressure is a problem!
9/14/2025
Adriana D. VERIFIED CUSTOMER
Great service
9/14/2025
Maximiliano P. VERIFIED CUSTOMER
My appointment took a little longer than expected but Ariel was great.
9/14/2025
Perry N. VERIFIED CUSTOMER
No comments this time
9/13/2025
Victor V. VERIFIED CUSTOMER
Nice staff. Ernest and the service are fast.
9/13/2025
Dane J. VERIFIED CUSTOMER
Hanna provided excellent customer service.
9/13/2025
Carolyn L. VERIFIED CUSTOMER
Ernesto was wonderful- as was everyone else. It may sound cliche but I will only get my cars from Honda now BECAUSE the service is such a positive experience. Everytime!
9/13/2025
Patricia S. VERIFIED CUSTOMER
I’ve been always satisfied with the services provided for my car at vista location. I would recommend it to anyone .
9/13/2025
Caprice V. VERIFIED CUSTOMER
Hannah was great. The fact you couldn’t”duplicate” the issue wasn’t great. It poses a serious risk for injury to my clients, who are elderly. I’ve been advised to start a ticket with someone from corporate. The fact that this random
Occurrence couldn’t be duplicated while at the shop doesn’t mean that it doesn’t happen. I even have a video of it and I don’t know what the answer is, but your tech couldn’t figure it out, but it still opposes a risk to me and my clients specifically my clients so that’s the problem and we’re just gonna wait till someone gets injured?
9/13/2025
Ariela V. VERIFIED CUSTOMER
I switched from Chula Vista to this dealership due to poor customer service and I was amazed by the staff working at the Norm Reeves location! Everybody explained everything so well, didn’t pressure me to spend a lot of money on stuff that I didn’t need today and they were very professional too, specially my advisor, John Beck!
9/13/2025
Patricia R. VERIFIED CUSTOMER
Ernesto Arellano, professional and knowledgeable and excellent in communication. Overall completely impressed with the staff professional and customer service, when you first arrive and to the final checkout counter.
9/12/2025
Barry T. VERIFIED CUSTOMER
My visit with Honda service was a great experience best service I've ever had with any dealership. All team members were knowledgeable and friendly I was in and out in no time with confidence knowing the work was done properly keep up the good work go Honda