Sal was very attentive and courteous. Even informed me of a soon to expire warranty. Made sure I had a ride home and back while my vehicle was being worked on.
10/31/2025
Craig C. VERIFIED CUSTOMER
SAL IS VERY KNOWLEDGEABLE, VERY FRIENDLY, ATTENTIVE TO DETAILS, and he was a Pleasure to work with on the service of our 2024 Honda Accord. Sal is an asset to Honda, and an important part of your employees. Don’t EVER let him go. He will bring Honda MANY Return Customers.
Sincerely,
Debbie Crispin
10/31/2025
Jennifer M. VERIFIED CUSTOMER
I would just like to say that Sal was absolutely fantastic to deal with. Really all the staff I’ve interacted with there at Norm Reeves have been exceptional since I started bringing my vehicle in for service back in 2022.
10/30/2025
Janice B. VERIFIED CUSTOMER
Polite and thorough. Thank you.
10/30/2025
Sonia H. VERIFIED CUSTOMER
Very polite, friendly, good listener and professional. Ernesto is an asset to your company.
10/30/2025
Erick L. VERIFIED CUSTOMER
You guys caused me to lose almost 3 weeks of time of getting my car actually repaired. I brought it into just have diagnostics it and it'll be an insurance issue because of rodent damage and I told you guys that I was going to take it you just had to contact my adjuster to tell them. You guys hold my car hostage for almost 3 weeks because you jumped the gun and ordered a wiring harness that you wanted $3, 500 . Some guys to start ordering clearly stated I was going to take it to a mechanic yet you ignored me and continued on and only now this week did you release a car. And every platform I can I'm going to give you guys a bad review took advantage of my trust and try to pressure me to do something that I do not and I will never forget it
10/30/2025
Mary S. VERIFIED CUSTOMER
Such an easy drop off. Lyft tide home was convenient. A detailed so no cost. video of work to be done was provided. Then work was part of warranty.
10/30/2025
Lulu V. VERIFIED CUSTOMER
Excellent service!!!
10/30/2025
Oscar S. VERIFIED CUSTOMER
It is always a pleasure taking my car to service here.
10/30/2025
James B. VERIFIED CUSTOMER
Thanks for the repair, if I get a survey I’ll take care of you
10/30/2025
Thomas C. VERIFIED CUSTOMER
Aerial was excellent
10/30/2025
Barbara M. VERIFIED CUSTOMER
Ernesto was terrific! He said the car would be done in an hour; he went over all the things the maintenance guys did on my car, like tire rotation, etc. service was excellent. Thank you!
10/30/2025
Georgina B. VERIFIED CUSTOMER
Prompt and thank you for allowing me the benefit of using Lyft for ride home from work pending completion of repair service.
10/30/2025
Elvira P. VERIFIED CUSTOMER
Gratitude, Kindness. ????❤️
10/30/2025
Tanner H. VERIFIED CUSTOMER
He was very nice to work with and knowledgeable about service options.
10/30/2025
Patricia R. VERIFIED CUSTOMER
Thanks to John & team I was able to get my tire replaced & oil changed
10/29/2025
Joann H. VERIFIED CUSTOMER
Service was accommodating
10/29/2025
Kim B. VERIFIED CUSTOMER
I appreciate your polite, knowledgeable staff. Also, your immaculate facility is very relaxing. The cleanliness is excellent. I must commend you for a lovely and pristine coffee bar. The way the coffee cups and cup lids are stored is very sanitary. I appreciate your attention to detail for such an awesomely clean, comfortable environment in addition to excellent service.
10/29/2025
Amy B. VERIFIED CUSTOMER
Ernesto was great!
Only feedback is more of a Honda dealership computer system thing -- I had service done a few months ago at the Honda to dealership in Poway, but Vista wasn't able to see it. I'm surprised that your systems don't communicate better since you are both Honda dealers.