The ONLY reason everything turned out alright is because Ariel came in and stepped up to be communicative and a complete problem solver!
I dropped my car off Tue evening for service with Hannah. That same evening I requested additional service for fluids changed since it was going to be in the shop all day. I reached out multiple times, through the automated text service, calling, leaving messages, etc. to see that the services could be added on. Wednesday no response, Thursday no response. Even the manager Phillip was supposed to call back (I was told he needed 10 minutes) yet 2 hours later nothing.
It was not until Ariel took over, that things started moving. She was able to get the additional services completed so my car wouldn't be there yet another day. She is literally the only reason I will be back in the future.
9/12/2025
Pracilla A. VERIFIED CUSTOMER
Ernesto was the absolute best! He took care of me after a not so perfect experience at a different Honda location. Ernesto, you got yourself a customer for life!
9/12/2025
Stephen S. VERIFIED CUSTOMER
Fast efficient and thorough
9/12/2025
Eujenia D. VERIFIED CUSTOMER
Very nice person very wise
9/11/2025
John F. VERIFIED CUSTOMER
Great service!
9/11/2025
Alfredo C. VERIFIED CUSTOMER
John was very professional and polite excelente service
9/11/2025
Jose M. VERIFIED CUSTOMER
Very professional reception and services congratulations
9/11/2025
Ariel C. VERIFIED CUSTOMER
Yes
9/11/2025
Rosa F. VERIFIED CUSTOMER
Thank you for a Great Experience , very professional. Hardly any wait time , kept me updated on my vehicle while waiting in the show room . Ramez & including Staff are very welcoming and outgoing. Highly recommend showing up to this dealership for any needs. Appreciate you .
9/11/2025
Anna H. VERIFIED CUSTOMER
Ariel provided awesome customer services, I wasn’t planning to accept anything else but oil change and tires rotation then she explained to me that the others services were needed and were due so I accepted for my safety.
The results will show with the good performance of my CRV ON THE TIME TO COME.
Thank you
9/11/2025
Juan H. VERIFIED CUSTOMER
Excelente
9/11/2025
Richard G. VERIFIED CUSTOMER
Hello My vehicle was at the shop for 2 days and someone put 142 miles on it to apparently road test the vehicle. I can see if a few miles is necessary but to put that kind of mileage on a vehicle to road test it is questionable.
I wasn’t charged for the diagnostic service if anything was performed but Reeves Honda used a considerable amount of fuel and took a bid chance driving my car for a few hours. If they had been involved in an accident would Reeves Honda replace my car. I have always received wonderful service but this left me a little disappointed. On top of it I had to talk to Enterprise car rental because I was charged an additional day on a rental that the Dealership had. I’m not very happy at this point Richard G
9/10/2025
Ben A. VERIFIED CUSTOMER
John Beck is a very professional , customer service oriented service technician. He kept me informed during my visit and made honest recommendations and respectful accepted my decisions.
9/10/2025
Darlene W. VERIFIED CUSTOMER
I was able to stop in on a Tuesday afternoon without an appointment and get my oil changed… thanks, Hannah!
9/10/2025
Katie T. VERIFIED CUSTOMER
Fast, efficient, and everyone was very friendly. The customer service manager I dealt with was great. 10/10 would recommend , and would come back again.
9/10/2025
Bruce S. VERIFIED CUSTOMER
John was very helpful and informative with my questions and concerns with my 2020 Accord. He was polite and kept me updated on the progress of my service. John did a outstanding job in every way!! Thank you for the great service.
9/10/2025
Judy L. VERIFIED CUSTOMER
John was knowledgeable and explained everything carefully. He has great hair, too ????????????
9/10/2025
Daniel L. VERIFIED CUSTOMER
Ramaz is the best rep at that dealership hes
The reason I go there
Cares professional
9/10/2025
Lance C. VERIFIED CUSTOMER
Ernesto was a complete professional
9/8/2025
Carina W. VERIFIED CUSTOMER
Yes, I am very satisfied with the service that Ernesto Arellano provided. My car runs smoothly.