Norm Reeves Honda Vista Auto Repair Service

Sal was great! Service was fast and he was very communicative.

Excellent service!

Sal is always great. Good energy, great attitude, thorough communication. Makes me actually look forward to bringing my car in for service!

Checking in was quick and easy, when I returned from pickup and was being helped by another team member, Sal made sure to check in and make sure check out went smoothly. The Lyft back to work was an added bonus!

Yes, Ernesto is always very helpful and takes care of his customers the best that he can I enjoy going to the norm reeves location because of people like him. He also makes you feel like you are right at home I appreciate Ernesto and glad I can work with someone like him every time I go.

Muy buen servicio

Outstanding service

Technicians were fine, and when I could actually get a hold of someone to talk to they were professional, knowledgeable and courteous. That said it was much too difficult from the very start of my experience to after the end to actually talk to a human. The queue system you use for service check in is not intuitive, not well signed, and they few people who were all clearly overtasked did not greet me or help me figure it out. Once I lefy my car the system was clearly designed to try to automate the entire experience which was very frustrating. If I am going to spend 1000+ dollars on service I expect to have the opportunity to actually talk to someone to explain the work. At nopoint was I able to talk to either the texh who worked on my car or anyone familiar with the work being done. Due to my work hours it is very difficult for me to pick up a vehicle during store hours, so I needed to pay over the phone and pick up after hours. It took me 2 hours of repeat calls to get an actual person on the line rather than your frustrating answering system. I asked them to leave the keys in my van so I could pick it up and they said they would. I took my wife and 3 autistic children out to pick it up after 7pm to pick it up. The keys were not in the van which means I now need to find time to come out there again. .

Excellance

Always a good experience!

There had a problem but upper management stepped in and resolved the situation much to my satisfaction.

Sal is awesome!

You did the work that you said you do you ordered a pot that need to be ordered and you told me you’d call me when it was there now I’m just waiting

Ernesto was great! Such efficient service. Thank you ????????

John was ready to help and took care of my repairs in a timely manner.

My gas gauge reads empty after filling up.

Sals service and explained what needed to be done was great being an older person helped me understand what I needed to have done. He also helped me get my new apple phone get hooked up in my car. I appreciated Sal and the job he did. ????

The One”and Only John - He was attentive and understanding. He answered my calls or saw that I tried calling, to ringing me back. I hope to see him for my next car maintenance or car needs. Keep killin’ it!

Excellent customer service

Ramez is always awesome. He is very friendly and provides the best service.