John was great and my dissatisfaction wasn’t about him at all. It’s related to the service process: when I made the appointment, the person who I spoke with (who was great) told me a service advisor would call me to confirm that the service could be done. The advisor left a voicemail but I was in meetings all day so I texted the service number and asked them if the work could be done. I also emailed and asked if the work could be done. Nobody responded. That meant that the research on the part and the service wasn’t done and John had to do it when I got to my appointment. If the original service advisors responded to me and did that research, the part could’ve been ordered and I could’ve had the work done yesterday. Now I have to bring my car back again after the part comes in. Thats frustrating and not an ideal experience.
10/4/2025
Ronald C. VERIFIED CUSTOMER
She was nice
10/4/2025
Elaine E. VERIFIED CUSTOMER
He was very helpful .
10/4/2025
Jose G. VERIFIED CUSTOMER
John is very professional and very knowledgeable. Couldn’t have asked for a better advisor.
10/4/2025
Jacob R. VERIFIED CUSTOMER
Ariel was a great service advisor that kept me well informed and explained everything clearly. The technicians did an amazing job diagnosing and fixing the issue in a timely manner. 10/10 great job all around
10/4/2025
Brad H. VERIFIED CUSTOMER
Excellent & courteous service
10/3/2025
Frank Y. VERIFIED CUSTOMER
The work was completed as scheduled. The Service personnel were friendly and knowledgeable. They were happy to answer my many questions about my new car.
10/3/2025
Michael B. VERIFIED CUSTOMER
Excellent customer service. Good follow up.
10/3/2025
Fredy A. VERIFIED CUSTOMER
Thank you. Ernesto
10/3/2025
Nathan W. VERIFIED CUSTOMER
Excellent service all around
10/3/2025
Eduardo P. VERIFIED CUSTOMER
The lady who helped me was extremely professional and a pleasure to talk to.
10/3/2025
Giorgio T. VERIFIED CUSTOMER
Ernesto got me a same day appointment for my crv service.
I dropped of my car , and he set me up with a Lift ride back to my home.
Awesome customer service !
Thank you Ernesto.
10/3/2025
Vernon M. VERIFIED CUSTOMER
Very profesdional.
10/3/2025
Jinghua Y. VERIFIED CUSTOMER
Great experiences as always
10/3/2025
Virginia C. VERIFIED CUSTOMER
Seamless experience. Ms Celis was great.
10/3/2025
Katherine H. VERIFIED CUSTOMER
Ernesto was great. He was super friendly and explained everything and had the car ready right when he said it would be.
10/3/2025
Morris W. VERIFIED CUSTOMER
Hannah did great.
10/2/2025
Alicia C. VERIFIED CUSTOMER
very happy with the service fast. I love it
Thank you, Mr. Arellano