He enjoys working there and he provided excellent customer service.
11/21/2025
Jose R. VERIFIED CUSTOMER
Thank you for a great and fast service
11/21/2025
Daniel W. VERIFIED CUSTOMER
Hannah was attentive and communicated well
11/21/2025
James S. VERIFIED CUSTOMER
Actually, since then, about a week later, I received a notice on the dashboard of warning. Bring it in for repair brake problem, braking problem. And then it goes away after about 10 minutes and then comes back on again. Another day so I should probably bring it in and have you guys look at it. Sure, it's on the warranty.
11/20/2025
Lisa V. VERIFIED CUSTOMER
We had contacted Honda on Tuesday of notice of oil leak. With all the rain this weekend we did not notice our garage floor until then. Phillip learned of our call and called my cell phone immediately. He went above and beyond to help make right. Phillip and a tech came out to resolve issue-- fixed issue at Honda location, cleaned vehicle (wash and vacuum) and returned vehicle promptly. We appreciate the care and concern handled so quickly. I'm sure Honda team will locate and notify tech of quality inspection/service issue from initial service on Saturday. Thanks again, Phillip. You handled professionally.
11/20/2025
Virginia A. VERIFIED CUSTOMER
Ernesto handled the harrowing situation I experienced with my car when it had to be returned by tow due to the technician not properly connecting the connector he had worked on. I almost got into an accident when the vehicle almost stopped in the road during rush hour. I thankfully was able to eventually pull off to the side of the road where I called Ernesto regarding the faulty repair. He was apologetic and asked me to call him when I got home to make sure I was safe. I had my car towed back they night and Ernesto resolved the issue with the technician. I was of course beside myself and Ernesto had the proper customer care skills to ensure me my vehicle would be cared for. I appreciate his assistance and kindness.
11/20/2025
Nate S. VERIFIED CUSTOMER
John was the most helpful and thoughtful person I have ever met at any Honda location. He was very respectful and went over everything that would be done to my car, and really made me feel taken care of. He was very thorough with his speaking, and was clearly very intelligent. Honda needs more people like John. He deserved every promotion coming his way. Thank you John and good luck to Pablo with his training.
11/20/2025
Catherine . VERIFIED CUSTOMER
I was very happy with the service I received yesterday. Sal Lua was professional, knowledgeable & very patient as I described the issue I was having with my cr-v. He explained what some of the possible causes might be & assured me the techs would take a good look at it. My vehicle was finished within the timeframe he estimated & my cr-v once again drives like new. I’m delighted with the Norm Reeves group & will continue to trust them with my Honda.
11/19/2025
Gary A. VERIFIED CUSTOMER
Mike was great to work with.
11/19/2025
Kalani V. VERIFIED CUSTOMER
Sal did a good job of advising me. No pressure to do any additional service. Advised me on what my vehicle needs. I will gladly return for any service needs on my car.
11/19/2025
Jose G. VERIFIED CUSTOMER
Mike did an awesome job, set expectations with high communication skills.
11/19/2025
Adam O. VERIFIED CUSTOMER
Hannah was very helpful.
11/19/2025
Ninh L. VERIFIED CUSTOMER
Everything so great, customer service 10 to 10.
11/19/2025
Naresh K. VERIFIED CUSTOMER
Good work
11/19/2025
Don T. VERIFIED CUSTOMER
Good service
11/19/2025
Juanesha J. VERIFIED CUSTOMER
Good customer service
11/18/2025
Gary J. VERIFIED CUSTOMER
I’d like to not have to convince the service person every time I come in that my service is covered by my service plan, it’s weird that they don’t just put that in when they check me in instead of waiting to present me with a massive bill at the end that I then have to argue down.
Also, the appointment making is being done by people that seem motivated to wildly underestimate the time of appointments, the visit before this I was told it would be about an hour, I ended up being completed 4.5 hours later, this time was told (oh definitely quicker than the last Maintenence) and I spent two whole days calling to check on my car and getting no answer before finally calling sales department and asking them to go see why service wasn’t answering their phones. Thanks.
11/18/2025
Joyce S. VERIFIED CUSTOMER
He was very nice and listened to everything I said. The. The express service went very fast. Thank you
11/18/2025
Valerie K. VERIFIED CUSTOMER
Prompt, courteous, respectful, knowledgeable!
11/18/2025
Darren G. VERIFIED CUSTOMER
Hannah and Mike were outstanding today. I really appreciate the service I received. You have a loyal customer now! Thank you! Darren