Norm Reeves Honda Vista Auto Repair Service

Ramzy was outstanding! He was very helpful, explained everything as we went and discussed issues i can take care of down the road along w costs information. I appreciated his positive attitude and his very helpful attitude. Thank you!

Hannah was awesome! Her service was exceptional and she was very friendly and checked me in quicklly. It was the wait time to drop off my vehicle that took 20 minutes!

I was very happy with my experience. Ernesto’s explanations were very clear. He was professional and still friendly.

Making the appointment was easy, check in smooth and the 2 staff i dealt woth were professional and helpful.

Great

He was super friendly great service

Excellent service as always.

You did a good job and I received a good service.

Ernesto was extremely accommodating to my needs and was very understanding and supportive to how long I had to wait to see and advisor. I will absolutely recommend this service department because of your customer service! Thank you!!!!

Both Ernesto and Pablo the valet were excellent! Fantastic service

Exelent sercice

I continue to be impressed by service at this dealership. Ernest was very good - we had a good discussion of the service I was seeking; when service was completed he explained other service that was recommended through the vehicle inspection and he answered any questions that I had. Later I received a video from the service tech documenting their analysis and Ernesto also provided a digital copy of the service evaluation.

Great customer service from start to finish. Everyone was very professional, respectful, friendly and welcoming.

The service was great. They even offered a ride to where I needed to go while car was getting serviced.

She was very sweet and knowledgeable great communication with me about my vehicle .

Great service

Very Friendly and easy to relate to. I felt my car was being well taken care of.

Great attention went above and beyond to accomplish all.

Sal was very nice, courteous, but he should double check with the mechanic when answering questions I asked about the oil mechanic saw under the car, leading mechanic to believe that there is oil leaking from a potential deteriorated rear main gasket. Sal was assuming the oil was transmission fluid even though there was no reddish **** fluid seen under car and I told him there was no reddish oil leaks on the garage floor. Mechanic specifically wrote there was an oil leak, not **** fluid leak. This was very confusing and he could have called to verify what color of oil was actually seen under car. Additionally, I was told that a **** service was needed, but the **** service was already done last time I was there 4 or 5 months ago. Sal would have known this if he would have looked up the history of my vehicle services. Again, this caused me some confusion about why I would need another **** service immediately as per the Mechanic check list. If Sal looked closer at the paperwork and my service history, he would have wondered the same thing I did, and double check this with more investigations. In any case, I surmised on my own later on that the **** fluid level and any leaks on floor should be watched closely, rather than to spend more than $2700 the find out. That amount of money is more than the a 2011 crosstour is currently worth. Not smart.

The service writer Hannah was absolutely very informative. She did a very fine job.