Norm Reeves Honda Vista Auto Repair Service

Having just purchased my new 2026 CRV hybrid, and having an issue only two days in, I was extremely disappointed. But, both Ernesto and service manager Phillip Rosaales did a great job on my vehicle. My confidence has been restored.

Everything was great .. Ariel was awesome..

Service was good

Great costumer service! Never had an issue and questions are always answered.

Easy, fast and courteous service.

Ernesto was very helpful and I appreciate him so much! I will continue having my car serviced at this Honda location because I am Thankful!! !

Sal is great. Always very friendly and knowledgeable. I made my appointment for 8:00 AM and it took 30 minutes for me to see a service advisor. I was about to write off your service center and take my business elsewhere but Sal’s positive attitude and great customer service changed my mind. I’ve managed many people over my career and know which employees are coasting and which ones are engaged and want to make a difference. Sals there to make a difference.

Excellent as always. Friendly greeting, overall a great experience.

Grate service of Pablo and Phillip. Thank you.

Sal was great! Service was fast and he was very communicative.

Excellent service!

Sal is always great. Good energy, great attitude, thorough communication. Makes me actually look forward to bringing my car in for service!

Checking in was quick and easy, when I returned from pickup and was being helped by another team member, Sal made sure to check in and make sure check out went smoothly. The Lyft back to work was an added bonus!

Yes, Ernesto is always very helpful and takes care of his customers the best that he can I enjoy going to the norm reeves location because of people like him. He also makes you feel like you are right at home I appreciate Ernesto and glad I can work with someone like him every time I go.

Muy buen servicio

Outstanding service

Technicians were fine, and when I could actually get a hold of someone to talk to they were professional, knowledgeable and courteous. That said it was much too difficult from the very start of my experience to after the end to actually talk to a human. The queue system you use for service check in is not intuitive, not well signed, and they few people who were all clearly overtasked did not greet me or help me figure it out. Once I lefy my car the system was clearly designed to try to automate the entire experience which was very frustrating. If I am going to spend 1000+ dollars on service I expect to have the opportunity to actually talk to someone to explain the work. At nopoint was I able to talk to either the texh who worked on my car or anyone familiar with the work being done. Due to my work hours it is very difficult for me to pick up a vehicle during store hours, so I needed to pay over the phone and pick up after hours. It took me 2 hours of repeat calls to get an actual person on the line rather than your frustrating answering system. I asked them to leave the keys in my van so I could pick it up and they said they would. I took my wife and 3 autistic children out to pick it up after 7pm to pick it up. The keys were not in the van which means I now need to find time to come out there again. .

Excellance

Always a good experience!

There had a problem but upper management stepped in and resolved the situation much to my satisfaction.