John Beck was professional and courteous. He provided detailed information about the recall. My only question would be my invoice with zero cost for a recall did state performed complimentary multi point inspection and tire pressure inspection. Neither of these items were performed as the vehicle did not leave the service drive up lane and no technician reviewed the vehicle. It was discovered in driveway the vehicle did not have the recall affected product installed.
12/19/2025
Jon V. VERIFIED CUSTOMER
Mike was friendly, amicable and professional. I was pleased with the service provided
12/19/2025
Shannon F. VERIFIED CUSTOMER
She was an absolute pleasure and very professional and courteous.
12/19/2025
Alexander K. VERIFIED CUSTOMER
Phillip the Service Manager was also attentive and so nice!!! I drive over an hour to have my car serviced at Norm Reeves. And there is one reason.
Phillip cares! And I'm so glad he has returned. He is an asset!!! Jesse who was my first service advisor and who l miss!!! Advised me to connect with John Beck. John is a pleasure to work with!
12/19/2025
Hector . VERIFIED CUSTOMER
Mike was friendly. He was efficient and he worked hard to get my Accord serviced quickly. Thank you Mike!
12/19/2025
Melissa L. VERIFIED CUSTOMER
It's pleasant to put my car in today. It's a huge plus to let Lift pick and drop us, thank you.????????
12/19/2025
Lewis L. VERIFIED CUSTOMER
Ernesto is always professional, courteous and helpful. He is an asset to your company.
12/18/2025
Arturo A. VERIFIED CUSTOMER
Very good service
12/18/2025
Kayla M. VERIFIED CUSTOMER
Mike was great!
12/18/2025
Abhijit A. VERIFIED CUSTOMER
Mike Holbrook took the time to clarify all my queries. He was prompt with communicating things and offered very courteous and professional customer service. I felt valued as a customer. Mike is an asset to your team.
12/18/2025
Sandra S. VERIFIED CUSTOMER
However the light that says oil 100% is on and I don't know how to turn it off.
12/18/2025
Karen K. VERIFIED CUSTOMER
Ernesto is my favorite service representative at Norm Reeves Honda. He is professional, knowledgeable and honest regarding my service needs.
12/18/2025
Max R. VERIFIED CUSTOMER
Great and extremely fast service. Got me in and out at record time!!!
12/18/2025
Dwight V. VERIFIED CUSTOMER
Pablo was fine, but not as friendly as others I’ve experienced in the past…. You would benefit by training him to make eye contact and take a personal interest in Norm Reeves Clients, relationships are important!
Merry Christmas ????
12/17/2025
Jack G. VERIFIED CUSTOMER
Professional and courteous.
12/17/2025
Diane B. VERIFIED CUSTOMER
I appreciate the courtesy and professionalism of the people that assisted me today. Thank you!
12/17/2025
Christina M. VERIFIED CUSTOMER
Great service and extremely knowledgeable
12/17/2025
Kathy L. VERIFIED CUSTOMER
As always, Sal was very helpful.
12/17/2025
Martha G. VERIFIED CUSTOMER
I appreciated, Honda / Hannah getting me
Out in a timely manner as I had to go to work after the oil change.