Outstanding, timely, and accommodating service. Kudos to Ernesto!
4/3/2026
Irving R. VERIFIED CUSTOMER
Ernesto was professional, polite, explained things very well. Understood the issues and options he presented. He made the service experience an easy one to navigate.
4/3/2026
Bridgette B. VERIFIED CUSTOMER
Negatives:Main issue I came in for of loud metallic rattle is not resolved. Engine had evidence of mice and did not get cleaned like it was supposed to. Trim is not replaced.
Good things: Lyft ride home while car was worked on. Brakes repaired.
Ongoing-Parts ordered, but I doubt pine needles are cause of metal on metal sound.
4/2/2026
Jason S. VERIFIED CUSTOMER
I received a survey link, but the website was broken. Ernesto Arellano deserves a 5-star rating--please see that he gets it.
4/1/2026
James M. VERIFIED CUSTOMER
John did a good job.
4/1/2026
Jose G. VERIFIED CUSTOMER
When I scheduled the appointment, I requested a certain advisor, but I didn't get them. Not a big deal, just saying.
I was told that I "needed" to replace my engine air filter and cabin air filter in the vehicle inspection report, which I declined. However, the same report also stated that both items were replaced. It said "correction: replaced air filter" and "correction: replaced cabin air filter." I'm pretty sure they didn't do either. Obviously, I'm assuming my advisor would have told me, and I would have been charged accordingly. But they didn't tell me they did, so that was confusing.
If I needed my filters replaced, I expect a picture of how the filter looks in my vehicle inspection report. Honestly there should be pictures and video provided of the full inspection, I feel like it's not a difficult thing to do. Many other dealers do this.
4/1/2026
Thomas C. VERIFIED CUSTOMER
My comments were erased, please have someone call me ****-****-xxxx
4/1/2026
Brandon C. VERIFIED CUSTOMER
Super nice and cool
4/1/2026
Adolfo C. VERIFIED CUSTOMER
John was very helpful and answered all our questions even if we kept asking again. I really appreciate that he helped us with finding out about the coverage we had purchased reassuring us that we did buy extra warranty on our vehicle . I never wanted to return here for my past experience with the last person we dealt with . John made us feel welcome and again very patient making sure our vehicle was back up and running . As a parent who relies on there vehicle to run perfectly he made our life’s so much easier because of John will be back and definitely recommend with our Honda family members to come and maintenance there Vehicles here and ask for him . You guys got a good person working for your company he cares not a lot
Of people do now a days . John went above and beyond . Thank you John!!!!
4/1/2026
Courtney P. VERIFIED CUSTOMER
Ernesto was fantastic! He was professional, friendly, provided top notch customer service & kept me updated on the status of my vehicle.
3/31/2026
Rosa M. VERIFIED CUSTOMER
Once again I am very satisfied with Ernesto’s customer service. He always answers every question that I have and I leave the building with no doubts. I leave confident and feel like I am in good hands.
3/31/2026
Chris . VERIFIED CUSTOMER
Pablo was very friendly and helpful
3/31/2026
Shauna J. VERIFIED CUSTOMER
Satisfied!
3/31/2026
Alvin P. VERIFIED CUSTOMER
He did good consultation.
3/31/2026
Jason B. VERIFIED CUSTOMER
Very professional and attentive
3/31/2026
Adolfo B. VERIFIED CUSTOMER
I received an excellent service from John Beck and his team
I was particularly pleased with how he worked with me to find a solution that fit within my budget. His approach gave me a sense of trust and satisfaction in the service provided provided.
Thank you.
3/31/2026
Ralph L. VERIFIED CUSTOMER
Our Service writer was very accommodating, there were some issues that came up he worked diligently to help resolve and made some good suggestions.
3/31/2026
Natasha B. VERIFIED CUSTOMER
Mike was incredibly helpful and answered all my questions!!! I’m so happy I have a someone who knows about cars that I can trust !
3/31/2026
Rubiel M. VERIFIED CUSTOMER
I have had the pleasure of having the same service advisor two times now and he’s very easy to work with, not pushy, just presents the services your vehicle needs and why.
3/31/2026
William K. VERIFIED CUSTOMER
The team was excellent! I would definitely go back if necessary. Hoping I won't have to though. Only thing I thought was off was the cost of the tire replacement, but service helped ease the pain a bit.