Communication during my recent (first ever) service visit was unacceptable. My car was slated for a midday pickup, but I spent the entire afternoon chasing an update via calls and texts with no response from the service team. After reaching a different department at 3:30 PM, I finally learned the car had been ready for hours. I had to rearrange multiple meetings due to this silence. Extremely disappointing experience.
4/6/2026
Susan S. VERIFIED CUSTOMER
The guys are so great! I appreciate them!
4/5/2026
Carlos R. VERIFIED CUSTOMER
Mike was very professional and straight to the point.
Perfect service!
4/5/2026
John M. VERIFIED CUSTOMER
Hannah was a ROCKSTAR!
4/5/2026
Shihjung C. VERIFIED CUSTOMER
Good customer services
4/5/2026
Priscilla . VERIFIED CUSTOMER
Hannah and the whole team were great
4/5/2026
Fredy A. VERIFIED CUSTOMER
Thank you hannah for helping me out with my vehicle needs! Great service team at norm reeves honda vista.
4/5/2026
Grecia C. VERIFIED CUSTOMER
Ramez did an excellent job. He answered all of my questions clearly and took the time to explain everything in a way I could understand. I felt very comfortable working with him and appreciated his professionalism and attention to detail.
4/5/2026
Bradley R. VERIFIED CUSTOMER
John was very responsive and helpful. He consistently provides a high level of knowledge and service.
4/5/2026
Mary S. VERIFIED CUSTOMER
Sal was very knowledgeable about what work could be done on my car. Since I just came in for an oil change, I feel like I was pushed through the process too quickly. He quoted me a price of $1000 and told me I could use a $100 coupon. He had me sign quickly and before I knew I’d signed for over $1600 worth of work. And I was misinformed about all the completed work lasting for 7 years. Come to find out, Phillip informed us that some of the work only lasts for 3 years. Perhaps that was just part of Sal’s sales pitch but I’m on a fixed income and this expense hits me hard. Thank you very much to Ms. Wilkes for helping to improve the outcome.
4/5/2026
Eric C. VERIFIED CUSTOMER
Sal was helpful and courteous. Appreciate the service team here at Norm Reeves Honda Vista
4/5/2026
Clara Minerva. VERIFIED CUSTOMER
He offers excellent customer service!! Very accessible and easy to communicate with! 5 stars all around!
4/4/2026
Ian A. VERIFIED CUSTOMER
PABLO WAS AWESOME, SUPER HELPFUL AND COMMUNICATIVE. HE BOOKED ME AN UBER TO A LOCAL RESTAURANT, HOURS LATER HE REACHED OUT JUST TO MAKE SURE I WAS OK! GREAT PERSONAL SERVICE! Thanks Pablo Barboza!
4/4/2026
Robert N. VERIFIED CUSTOMER
Thank you for the excellent service from Brenden and the service technician. The oil change and tire rotation took less than the 55 minutes.
Service was much better than I received yesterday at Escondido Honda. I left there early after waiting for 15 minutes to be checked in.
4/4/2026
Brianna R. VERIFIED CUSTOMER
Great friendly service. Thanks Ernesto.
4/4/2026
Crystal M. VERIFIED CUSTOMER
Ernesto Arellano, Was beyond helpful and Very Kind. Also, he was very informative, which i truly appreciated. Ernesto offered me a complementary ride back to work as I was getting service done there. I got an oil change and a transmission flush the same week and he helped me both times. I will definitely be asking for Ernesto the next time I go to Norm Reeves Honda Vista.
4/4/2026
Todd S. VERIFIED CUSTOMER
Appreciate the fast service. And thank you to Pablo for for getting my keys after hours and bringing my truck around to the front.
4/4/2026
Alice B. VERIFIED CUSTOMER
He was helpful and caring
4/4/2026
Monica C. VERIFIED CUSTOMER
Ramez and my assigned technician were very helpful. Answered all my questions and provided me with a complimentary engine detailing to show the difference of the area with the cars previous leaking valves. Will be returning to this location moving forward because of the great customer service and communication I received. Thank you.