Everything was great! I was just bummed that when I picked up my van it hadn’t been washed.
5/25/2025
Juana F. VERIFIED CUSTOMER
John is great I was glad he helped me out again, nothing but great customer service …
5/25/2025
Ben A. VERIFIED CUSTOMER
Ernesto Arellano is a highly professional, knowledgeable, and customer service oriented service advisor. Prompt repairs and follow up was provided during service.
I am very impressed with your service facility and staff, I commend your entire team.
5/25/2025
Brian . VERIFIED CUSTOMER
Ernesto provided excellent customer service.
5/25/2025
Fatima K. VERIFIED CUSTOMER
Sal provided customer service. He gave me a bottle of water when I needed.
5/25/2025
Benjamin V. VERIFIED CUSTOMER
Sal was very professional.A very nice guy.
5/25/2025
Sherry W. VERIFIED CUSTOMER
Thank you! John was excellent and courteous and very efficient. I am very satisfyedc and appreciative for him and the work the servicemen provided. Thank you.
5/25/2025
Sally S. VERIFIED CUSTOMER
Jesse is the very best at making the customer feel special
5/25/2025
Victoria P. VERIFIED CUSTOMER
5 stars for Sal!
5/25/2025
Sean D. VERIFIED CUSTOMER
I appreciate Sal's honesty and patience.
5/24/2025
Oscar G. VERIFIED CUSTOMER
I was really pleased with the customer service I received. Ernesto made the check in and out process easy, He was knowledgeable and answered my questions.
5/24/2025
Jolene N. VERIFIED CUSTOMER
Thank you for preparing my new car.
5/24/2025
Karen H. VERIFIED CUSTOMER
Ernesto was absolutely incredible. I waited for my vehicle which took some time due to the service needed. He continued to keep me informed of the status and offer to provide transportation home. He found me in the lobby to let me know he was taking lunch and would check in upon his return. I have never had such an attentive service advisor or as professional. He is truly an asset to Norm Reeves Dealership.
5/24/2025
Judith V. VERIFIED CUSTOMER
Ernesto is an amazing worker!
5/24/2025
Kim C. VERIFIED CUSTOMER
LOL. This survey refers to your employee named “your alias” ????
5/24/2025
Mariela L. VERIFIED CUSTOMER
Ramez Ramzy was helpful, and made the whole process quick and stress free. I really appreciated the great customer service and clear communication throughout. Definitely one of the best experiences I’ve had at a dealership. Thank you!
5/24/2025
Michael F. VERIFIED CUSTOMER
The techs had all day to figure out what was causing a knocking sound on my brand new vehicle and needed my car for another day. I can't go a day without my car let alone two days. This is why I do my best to avoid this dealership. This isn't my first bad taste with the entire location.
5/24/2025
Reno . VERIFIED CUSTOMER
Jessica was informative and helpful through the steps of the job. The shop Forman did great work with attention to detail. My service advisor was really nice and kept me up to date during the process as well. A lot could have gone wrong with unforeseen damages but wasn’t the case due to all three of them working as a team. ????