Norm Reeves Honda Vista Auto Repair Service

Your service people are the best I've ever had. I know as I've been in the business and have owned over 50 new cars. My service rep went over and above the call of duty today.

None

Friendly and great service.

Great service from Jesse and Jorge. Tks,Bob Burgess

Excellent service. Thanks.

Good

Everyone from John my advisor, to the supporting team like the technicians and Freddy were all welcoming and accommodating to my current needs and future concerns. John was super detailed oriented and clearly defined expectations. Freddy was really welcoming on arrival and departure. And lastly please thank the Technicians, without them nothing would be serviced, taking great care of the vehicles and customers.

I was charged over 160 bucks for gas tank actuator and no work was done on it. I needed it to be replaced or fixed because I knew the problem exists and the lady told me they performed diagnostic test on it. Really! That was ridiculous and I felt like I was tricked into paying for a no work done. This is the second time this happened and it is a complete waste of my time and money to get my car serviced at this Honda dealership. Don’t even bother to call me because I would never answer your call. I wonder how many people are being charged useless fees like this.

I can’t say enough good things about Sal Lau at the Honda auto repair shop. Every single time I’ve come in, he’s been so sweet, kind, and genuinely caring. Sal goes above and beyond to make sure everything is explained clearly and that I feel comfortable and taken care of. It’s rare to find someone so consistent and trustworthy in the auto repair world, but with Sal, I never have to worry. I left feeling confident that my van is in the best hands. Thank you, Sal, for being so thoughtful and dependable — you’re a true gem!

I had a great experience with John- he was incredibly helpful and professional. He quickly resolved the issue with my car and provided excellent customer services throughout. His clear communication and friendly attitude made the whole process stress-free. Thank you for the outstanding care!

Sal and the technicians are great to work with. They found the troubles with my van and luckily they were covered under my extended warranty which made that part of the service totally painless. Amazing detailed team, we look forward to the next service. I was hesitant to do the 100k service at once and decided that it was needed to avoid a breakdown while with the family.

The service completed was ok, (oil change) but I felt the dealership should have accepted the coupon my wife initially presented. I cended up having to find another for her to use.

Jesse did a great job taking care of my car.

Reviewing both of my experiences here at Norm Reeves Honda, first was a year and a half ago where AC system went out and fortunately most was covered by recall. What was unfortunate was that when I brought my car in on a Monday I expressed how important it was to have Car back by the end of the week as I am an Uber driver and make most of my income on the weekends. The work was completed in a couple days, however drove off the lot to realize they didn't properly reattach the protection skid plate under my car as it dragged on the road, turned around and had it reattached just to find out a day later that they never properly tested out the air conditioning unit and it failed the next day, I'm guessing the same guy that was in charge of reattaching the skid plate was in charge of making sure the AC unit that they worked for two days probably worked before sending me out the door because I had to return the car the next day and they took until the following week to repair with faulty parts that they should've checked in the beginning and cost me pretty much of all that week's income. Fast-forward a year later AC unit fails again, I bring it in on a Monday, I was told after a thorough inspection the only problem was a leaky valve which was under warranty from the previous work, happy that it would be no out of pocket expense for the air conditioner repair. I let him talk me into $500 of, when I came to find out after talking to an ex mechanic family member, a total BS ripoff $400 unnecessary service. I was told my Mon night the car would be ready on Tuesday noon hopefully, calling for updates on Tuesday morning was impossible as nobody would pick up the phone or return my phone calls. Come to find out my sales rep had that day off, and it would appear nobody covers each other over there when one of them they are gone on their day off. I was leaving town in an update and gave up trying and drove there at 11:30. Hoping my car would be ready earlier than noon, just to find out, surprise, the compressor is out. A little suspicious considering the day previous I was told it was only a valve And now it's time to pick up my car and I'm looking at over 3 grand. I had a trip planned and still out of town and since I'm guessing the same guy that was in charge of overseeing reattaching the ski blade and testing the AC unit originally was probably the guy in charge of the inspection that missed this. I need to put more care into diagnosing the cars or put in people with more experience. I've worked with Jesse both times and he's been friendly and knowledgeable, my only complaint would be maybe telling your customers when you're having a day off the next day so you don't leave us hanging, especially those of us that depend on our vehicles for income as I am going to lose another weekend of income, yet again, for their negligence UPDATE: after having call after call (four) not returned by the service department, GM Gerrie not returning my calls either. The customer service there might careless and unresponsive, but consistent. PS I know this seems harsh, but at a dealership, whether it be Honda or Ford or Toyota etc, one should expect the highest standard of quality and professionalism. To send a customer off with her car with an unsecured protective skid plate, major a/c components replacements or you didn’t even bother to check to see if the parts were defective and lose three additional days of work because of your negligence with not even as much as an apology… A year later I come back with a/c issues yet again, on the same components that you’d already replaced, instead of saying ‘ we really dropped the ball with this customer the first time we should do a good job for him this time’, instead, you totally misdiagnosed my Honda and screwed me

Dealership staff were all fine. Jesse was helpful, and Ariel was extremely helpful. But Honda HQ's position on repeating, major, expensive problems with Civics' AC system is really bad. Compressor and condenser have both already been replaced, and now need to be replaced again? On an 65k car? And now the evaporator is failing too but that's not under warranty? Honda HQ wants me to spend $2,300 to fix an AC system everyone knows is junk? Seriously thinking of getting rid of the car and avoiding Hondas in the future. No bueno.

My first time using your service department and i was pleasantly surprised. Thank you to all who worked on my vehiicle!

I recently had an outstanding experience with Ramez, a service advisor at my local Honda dealership. I was in a serious time crunch and needed both a repair and routine maintenance done the same day. Ramez went above and beyond to accommodate me, securing a same-day appointment and making sure I was kept fully informed throughout the process. He clearly explained the issues, confirmed that the repair would be covered under warranty, and arranged a rental car for me when the service took slightly longer than anticipated. His professionalism and commitment to customer satisfaction are top-notch and are a big reason why I continue to return for all my Honda service needs.

John was excellent

Sal Lua was great, fantastic customer service

Excellent service!! Extremely helpful and professional service. I was given updates throughout about the status of my car. Very happy with the service!